Patient Care Co-ordinator
Job summary
Cheylesmore Surgery are looking for a highly motivated, IT literate, forward thinking and quality aware individual to join our expanding team.
We are looking for a candidate to work on a Part Time basis for 28.5 hours per week. Our shift times are 8am to 1pm & 2pm to 6:30pm, shift times are non-negotiable due to surgery business hours so if you cannot work the entirety of these hours please do not apply.
We would like someone who can offer effective communication and assistance to our patients and entire practice team.
**Previous applicants need not apply**
Main duties of the job
Job summary -
Offer general assistance to the Practice Team and patients.
You will project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice
Facilitate effective communication between patients, managerial team and the clinical team
Duties and responsibilities
The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services & Reception Manager, Practice Co-ordinating Lead & Practice Manager, dependant on current and evolving practice workload and staffing levels.
The postholder will also apply practice policies, standards and guidance and also participate in audits where appropriate.
About us
We are a large, suburban practice in Cheylesmore, Coventry near to the City Centre.
We have 13,500 registered patients, we are also a training practice for GP's and Nurses.
We have 5 GPs, 2 Clinical Pharmacists, 1 Physician Associate, 1 Paramedic Practitioner, 1 Advanced Nurse Practitioner, 2 HCA's and a Practice Nurse.
Job description
Job responsibilities
MAIN DUTIES
Provide cover for the front reception desk, greeting patients and visitors to the Practice and assisting them with their queries.
Ensuring all queries are dealt with confidentiality, respectfully and holistically.
Answer incoming telephone calls from patients with a professional and pleasant manner
Using practice provided tools and protocols to signpost patients to the most appropriate service or healthcare professional.
Book appointments accurately and with the appropriate clinician using the EMIS system.
Process online requests submitted by patients in line with practice protocols, ensuring patients are updated on the next steps.
Manage patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and following Practice policy and training.
Accept deliveries for the Practice Team being mindful of delivery instructions such as refrigeration requirements and acting upon them to ensure they are prioritised.
Deal with specimens safely and in line with infection control policy, ensuring they are safely stored and ready for processing.
Deal with situations involving distressed/unwell patients in line with practice policies and training.
Allocate test results to appropriate clinicians using the EMIS system and following practice protocols.
Processing DOCMAN in line with GDPR requirements and confidentiality protocols.
Support the clinical team in a courteous, efficient, and effective way.
Participate in and contribute to practice teamwork towards achieving a cohesive approach in line with team objectives and targets.
Person Specification
Experience
- Experience working in a GP Practice environment & customer service, with a customer facing role
- EMIS, DOCMAN and AccuRx knowledge and experience of using
Qualifications
- Excellent IT skills
- Good general education to GCSE or equivalent, including equivalent Grade C or above passes in English & Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cheylesmore Surgery
Address
51 Quinton Park
Cheylesmore
Coventry
West Midlands
CV3 5PZ
https://www.cheylesmoresurgery.nhs.uk/
- Company
- Cheylesmore Surgery
- Location
- Coventry, United Kingdom CV3 5PZ
- Employment Type
- Permanent
- Salary
- £13.50 an hour
- Posted
- Company
- Cheylesmore Surgery
- Location
- Coventry, United Kingdom CV3 5PZ
- Employment Type
- Permanent
- Salary
- £13.50 an hour
- Posted