Application Development Analyst

Job description

Job responsibilities

Main purpose of job

To help drive the development of the organisation's core applications through process analysis, requirements building and delivery of improved user experience. The role will work closely with knowledgeable application champions in all Depts to ensure that requirements are fully understood, to deliver upgrades, new applications, and process improvements.

Position of the role in Claire House

The post holder reports to the Application Development Manager and will act as a supporting consultant, expert, and agent of change and provide high quality technical business application project support through to test and release.

Main duties and responsibilities

Supporting implementation of system changes and upgrades for core business apps, with internal and external parties.

Proactively understanding, developing and supporting the integration of internal systems.

Monitoring and evaluating the effectiveness of technical solutions and making recommendations for improvements.

Collaborating with cross-functional teams to gather, assess, define, and document system requirements based on current business needs, ensuring alignment with organisational goals and objectives.

Understanding pain points and identifying opportunities for streamlining operations.

Conducting comprehensive analysis of existing business systems, processes, and workflows to identify areas for improvement and increased efficiency.

Keeping updated on current technologies, and best practices in business process optimisation to improve end user experience and efficiency.

Continually building knowledge of all internal business applications.

Identifying and supporting cut-over and implementation tasks.

Creating and executing test scenarios at various stages of the project to validate solution design and supporting business users in executing the user acceptance testing.

Participating in scoping workshops with business stakeholders and partners; building process and data flows alongside process owners.

Promoting best practices with systems, including training, and showcasing tips and efficiencies for relevant departments as part of the handover to BAU.

Helping educate employees on new processes and systems, ensuring smooth adoption and integration.

Utilising data-driven methodologies to measure and evaluate the effectiveness of implementation, tracking KPIs and generating reports.

Serving as a subject matter expert and providing ongoing support to end-users, addressing queries, troubleshooting issues with ICT support, and implementing system enhancements.

Participating in supporting upgrades for existing programs and applications.

Identifying users' needs and communicating them with third party agencies.

Conformance with documentation and ICT strategy, adhering to agreed business processes.

Working within change management flows/structures.

Providing ad-hoc ongoing support and troubleshooting for systems.

Working closely with and being an escalation point for the ICT Support department for complex technical issues that they are unable to resolve.

Keeping the Application Development Manager updated on all aspects of ongoing project work.

Person Specification

Qualifications

• Educated to A Level Standard or above
• 5 GCSEs or equivalent Inc., Maths & English

Skills

• Creating and maintaining documentation, as well as supporting controls and quality assurance for key stakeholders and suppliers.
• Strong analytical and problem-solving skills with the ability to develop solutions through logical reasoning and identify areas for improvement.
• Demonstrable ability to work with a variety of different internal and external stakeholders.

• Proficiency in process mapping, workflow analysis, business process modelling and data tools to generate insights.
• Good research and analytical skills with a high level of attention to detail.
• Producing documents such as requirements specifications, process maps, solution designs and communication plans.

Experience

• Proven experience in business analysis, process improvement, or a similar role.
• Demonstrable exposure to core business applications.

• Experience in gathering and documenting business requirements, conducting gap analysis, and creating functional specifications.
• Knowledge and experience of business processes to enable better systems solutions.

Personal Attributes/Abilities

• Strong team player who can work both independently and collaboratively with internal and external stakeholders.
• Exemplary communication skills, with an ability to build strong, trusting, and respectful relationships quickly at all levels.

• Appreciation of technology as a driver for change.
• Ability to obtain buy-in, overcome resistance, drive behavioural change, new ways of working.
• Excellent planning and organisational skills, with the ability to manage and prioritise a varied workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claire House

Address

Clatterbridge Road

Bebington

Wirral

Merseyside

CH63 4JD

https://www.clairehouse.org.uk