2nd Line Support Engineer

ATTENTION!
2ND LINE SUPPORT ENGINEER WANTED!

Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2nd Line Support Engineer to thrive in our client's fast-paced environment.
Have you got 2nd Line Support experience?
Are you on the search for a better opportunity to develop your career?
Ready to make your mark? Read on and be part of something extraordinary!

Key Responsibilities for the 2nd Line Support Engineer:

• Keep the IT Documentation up to date
• Manage multiple tickets and projects
• Assisting technical support requests within the team and working on 2nd line tickets and projects
• Ensure good communication with both customers and staff
• Meet and exceed SLAs
• Occasional overtime offered

Skills Required for the 2nd Line Support Engineer:

• Strong written and spoken communication skills
• Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365)
• Experience of working with Network Technologies (Firewall, Switches, Routers, Wi-fi)
• Ability to work independently and as part of a team
• 2nd Line Service Desk experience (essential)
• Managed Service Provider experience (desired)
• Exceptional customer service skills and engagement
• You must be within a 45 minute commute from Shoreham-By-Sea.

If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.