Senior Performance Analyst

We are seeking an experienced and enthusiastic  Senior Performance Analyst to join our fantastic Performance Analysis team. This is an exciting opportunity in our Digital & Technology Directorate where you will be helping to design and deliver quality digital services for the millions of users of our services.

You will perform a critical role in digital service teams, working closely with our other professions such as user research, design, product and development. You'll create data driven hypotheses and performance frameworks to iterate, improve and test services and provide collective insights. You will be responsible for communicating analysis and insight across the teams that create and manage Companies House digital services. We are currently undergoing a period of organisational transformation. Delivering at pace and adapting your priorities will be key, as will collaborating with others and engaging with stakeholders within and outside of our organisation.

You will be a confident and experienced performance analyst with strong interpersonal skills who enjoys working in a user-focused, agile environment. You care about users and are passionate about using data to ensure product success.

This post offers the opportunity to:

• work with multidisciplinary, agile teams to help them identify “What good looks like" and develop hypotheses.
• seek new ways of collecting data from digital analytics and other sources, make the case for additional tracking and data collection and provide analysis and actionable insight through effective storytelling and data visualisations.
• actively contribute to the further growth and development of the Performance Analysis team, demonstrating the value that the team brings to service delivery.

  Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

  For this opportunity, we are be able to consider full-time, slightly reduced or compressed hours, depending on workload and business needs (minimum of 30 hours per week).

  Find out more about what a great place Companies House is to work

  Job description

  Your key responsibilities will be to:

  • Analyse data and use this analysis to create compelling, evidence-based and actionable data stories to share with stakeholders to drive decisions and inform the iterative design of the service or product.
  • Provide recommendations for action based on data in easily understandable and engaging ways - such as dashboards, show and tells, blog posts and other data visualisation methods
  • Define, implement and promote standards/ polices to ensure technical and analytical best practice and continuous improvement across all areas of Digital performance analytics - data collection, configuration of digital analytics and tagging, performance reporting and generating insight through compelling data stories.
  • Lead the performance analysis of your area to make sure services meet the performance requirements set out in the Digital Service Standard and represent Performance Analysis at service assessments.
  • Collaborate with developers to ensure analytical configurations are implemented, tested and updated accordingly.
  • Work with service teams to develop performance measurement frameworks including key performance indicators (KPIs), turning service goals into tangible performance measures.
  • Actively participate in the government Performance Analyst community to share examples of best practice in performance management.
  • Act as an ambassador for analytics, promoting the value of performance analysis.

    Person specification

    We are looking for the following, which will be assessed at sift and at interview. Please refer to the top 6 bullet points  (in bold) when writing your personal statement.

    Experience (please refer to the top 6 bullet points  in bold in your personal statement)

    We're looking for somebody who has:

    • Strong proficiency with digital analytics platforms, including Matomo and Google Analytics.
    • Experience of turning complex data into compelling, clear and actionable stories, presenting analysis and recommendations for action in easily understandable and engaging ways including online dashboards and other data visualisations.
    • Substantial experience in digital analytics and data analysis including using digital analytics APIs.
    • Working level knowledge of HTML, CSS, JavaScript or other programming languages such as Python in the context of configuration and interrogation of analytics and to develop online dashboards.
    • Experience in developing performance measurement frameworks including key performance indicators (KPIs).
    • Experience in integrating digital analytics data with qualitative data, such as user surveys and user research, to develop hypotheses for testing and gather richer insight.
    • Experience with version control methods/ software and best practices such as GitHub.
    • Experience working as a Performance Analyst, with knowledge of the  Digital Service Standard.
    • Experience in mentoring and coaching other Service Performance Analysts to improve the effective collection, analysis and presentation of data.
    • An awareness or experience of using agile methodology.
    • Experience with digital analytics platforms, including Matomo and Google Analytics working with developers to add appropriate tagging.
    • Experience of working with a broad range of stakeholders to convince them of the value of performance analysis in the development of a service that meets user needs.
    • Experience of combining performance data with other data sources, interpreting this data and making it accessible through visualisation techniques for a varied audience.
    • Experience of developing performance analysis skills to enable the team to deliver high quality analysis.

      Behaviours

      We'll assess you against these behaviours during the selection process:

      • Seeing the Big Picture
      • Working Together
      • Changing and Improving
      • Communicating and Influencing
      • Delivering at Pace

        Technical skills

        We'll assess you against these technical skills during the selection process:

        • Performance management
        • Undertaking analysis and providing insight

          Benefits

          We offer an excellent benefits package that includes:

          • a generous 30 days annual leave plus 8 bank holidays and 1 privilege day
          • enrolment into the Civil Service Pension Scheme with a contribution rate of averaging 28%
          • a range of recognition schemes including instant awards to thank and recognise each other's efforts and contributions
          • strong ethos of equality, diversity and inclusion
          • great work life balance with flexible and mobile working available for many roles
          • a pro-active approach to employee wellbeing that allows our employees to flourish and be their best at work and has enabled us to become an Investors In People platinum accredited employer
          • online financial support and advice
          • seasonal flu jabs
          • generous maternity, paternity, adoption and shared parental leave allowances
          • a focus on career development and progression
          • a number of inclusive network groups to support our colleagues and a great sports and social society
          • cycle to work scheme
          • staff discount scheme
          • holiday play scheme for children
          • 3 days paid volunteering leave

            Next Steps

            Click  'Apply Now' to be taken to our main advert Civil Service Jobs where you can see more details regarding the role, the incredible benefits we have to offer and what it's like to work in Companies House.

            If you have any questions about the role or process, please reach out to kjones6@companieshouse.gov.uk.

            This role closes on 13 November 2024.