Wintel Infrastructure Engineer

Would you like to work for a company that has a people first culture? Join an organisation that is committed to innovation, sustainability, and delivering top-tier services to millions. With a reputation for reliability and cutting-edge infrastructure, this is your chance to step into a role where your expertise in Wintel Infrastructure can make a real difference to the UK. If you're looking to be part of a forward-thinking team that values continuous improvement and professional growth, this is the perfect opportunity for you.
 
About The Role
As a 3rd Line Wintel Infrastructure Engineer, you'll be at the forefront of managing and supporting critical IT systems. You’ll take ownership of implementing new services and applications while providing third-line support for our Windows server environment. You’ll also play a key role in troubleshooting, problem-solving, and ensuring that services run smoothly in line with agreed service levels.
 
Responsibilities

• Configuration and support of core Windows server infrastructure (physical and virtual) as well as other related devices and applications
• Provide technical assistance and guidance as required in BAU and Project workstreams
• Responsible for providing effective and efficient utilisation of resources to sustain the systems and services required to meet customer expectations and requirements
• Provide technical consultation on current and proposed Window systems.
• Help resolve errors in the Windows Server landscape
• Help the team configure, maintain, and administrate Windows equipment
• Maintain Service Level Agreements (SLA) surrounding incidents and requests
• Act as a technical escalation point to the tier two support team for incidents and service requests when required
• Build processes, procedures, and documentation to ensure high quality customer support
• Working with the Cyber Security Team to investigate and remove vulnerabilities
• Part of a 24x7 on-call rota

 
Required Technical Experience:

• Microsoft Windows Server OS systems (Windows 2012, 2016, 2019 and 2022)
• Management and administration of Active Directory, Azure AD Connect, DNS & GPOs
• Management and administration of ADFS, DFS, DHCP, IIS
• Strong knowledge of MS 365 services and applications
• Windows Systems backup and restore - Veritas NetBackup experience particularly advantageous
• Strong knowledge of networking architecture and technologies
• Management, risk and governance of 3rd parties and suppliers
• Patch Management / WSUS
• 3rd line support experience
• Microsoft SQL Server Experience
• Microsoft 365 Administration Skills

 
Preferred Experience

• Managing Active Directory Certificate services particularly advantageous
• MS Endpoint Manager (SCCM) & SCOM particularly advantageous
• Cloud platform technologies (AWS & MS AZURE) particularly advantageous
• Working within the ITIL framework – ITIL certification advantageous
• AWS, MS and Other Technology Certifications advantageous
• Power Platform / MS Dynamics Experience
• Microsoft Exchange Support Skills
• Single Sign on with ADFS and Azure SSO

 
Benefits

• Competitive Salary
• Enhanced Pension Scheme
  Holiday Entitlement: Generous holiday allowance, which increases with service.
• Health and Wellbeing: Access to health and wellbeing initiatives, including Employee Assistance Programs (EAP) that offer support with mental health, financial advice, and more.
• Life Assurance
• Training and Development Program
• Flexible Working
• Employee Discounts
  Community Engagement Program
• Supportive Work Environment: A collaborative and inclusive culture, where employees are valued, supported, and encouraged to thrive.
• Plus lots more!

 
Take this opportunity to further your career in an exciting, dynamic environment, where your skills and expertise will make a real impact. Apply today to join the team and be part of our success story!