3rd Line Systems Engineer

Connect2Talent Solutions are currently recruiting a 3rd Line Systems Engineer on behalf of our client in Shrewsbury. It is a permanent position with hybrid working arrangements. It is essential that you have a broad range of knowledge and skills but are able to specialise in certain areas as and when required.

Purpose and Scope

• To provide technical services and support for all network system architecture to verify the stability, interoperability, portability and scalability of the infrastructure.
• To ensure the resilience, security and reliability of the command and control system and associated assets.
• To contribute towards the Fire and Rescue Service National Framework in respect of securing interoperability with Category 1 and 2 Responders.
• To provide advanced technical support and advice into ICT related projects and to resolve escalated service desk tickets, including mentoring of other team members.

Key Accountabilities

• To proactively manage and monitor the system architecture to verify the stability, interoperability, portability, security and scalability of the infrastructure.
• To manage the server farm and carry out software and hardware upgrades to ensure the infrastructure is continually maintained and updated.
• To evaluate existing infrastructure to determine effectiveness and suggest changes to ensure the highest levels of systems and infrastructure availability.
• To collaborate with software developers to ensure that new system components integrate and are compatible with the infrastructure.
• To provide 2nd and 3rd line support to identify, diagnose and resolve recurring and escalated incident support issues.
• To manage vendor relationships when dealing with operational issues to reach a sustainable solution.
• To test and verify patches and fixes and ensure they are continually applied across the estate.
• To ensure compliance of all ICT assets, information and procedures to HMG Security Policy Framework and to alert the ICT Manager to any actual/likely breaches of the Framework.
• To support the organisation in delivery of the Fire and Rescue National Framework, particularly in respect of requirements applicable to intra/interoperability with Category 1 and 2 Responders (as defined in the Civil Contingencies Act).
• To communicate project information through a variety of communication channels.
• To administer Active Directory to ensure the security of the domain.
• To routinely test the system recovery processes to minimise the risk and impact of a serious disaster and threats to continuity (including co-ordination of the appropriate back up regime and virus protection).
• To develop the documentation of systems and procedures as part of a knowledge base.
• Provide on-call duty as required.
• Be available and carry out standby duties out of hours on rota basis.
• Assess telephone reports and determine actions required.
• Attend defects and carry out repairs.

Qualification Requirements

Essential -

• An industry recognised qualification such as MCSE, VCP or CCNA.
• At least 3 years' experience working in a senior technical role.

Desirable -

• Degree level qualification in a subject related area or equivalent.

Other Requirements

Work Experience:

Essential -

• Expert knowledge of Microsoft technologies, including Server, Exchange, AD, Azure and Office 365.
• Expert network technology knowledge, including wired and wireless, firewalls, switching, DNS, DHCP, and IP protocols.
• Excellent working knowledge of cyber security systems and configurations.
• Knowledge of storage systems, including RAID and SAN.
• Experience of troubleshooting network issues in an office based environment.

Desirable -

• Emergency Service Knowledge - Experience of one or more of the following: VMWare, Veeam, Nimble, Palo Alto, SharePoint administration.
• Experience of supervisory responsibility.
• Worked to ITIL standards.

Skills:

Essential -

• Must have the ability to communicate and work effectively with personnel at all levels.
• Must have the ability to work in a logical and methodical manner particularly when problem solving.
• Must have the ability to learn specialist software packages without guidance.
• Commitment to provide outstanding customer service.

Personal Qualities:

Essential -

• Must be able to work as part of a team.
• Must be able to work on own initiative within given workload and to set priorities.
• Must be able to persevere in order to resolve problems.
• Must be flexible and able to work in a small dynamic team with a number of external pressures.
• Willingness to develop self and others.
• Honesty, reliability and confidentiality, as appropriate.
• Confidential, professional and friendly manner.

Special Factors:

Essential -

• To work outside normal hours if work requires.
• To participate in an on-call rota.
• Must hold a current driving licence.
• The postholder will be vetted and require to satisfy HMG security standards to - 'Baseline Personnel Security Standard'.

Connect2Talent Solutions is a public-sector owned recruitment business created with the primary objective of delivering permanent recruitment solutions to Education and Public Sector organisations thoughtout the Midlands.

Connect2TalentSolutions is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2TalentSolutions is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.