3rd Line Engineer (24x7 Service Desk)

3rd Line Engineer (24x7 Service Desk)

Location: Sittingbourne, Kent
Salary: £36k-£40k + Benefits Package, including extensive training and certification opportunities
Hours: 12-hour shifts, 4-day workweek, including some night shifts

Do you have strong 3rd line troubleshooting skills and want to work with cutting-edge technologies in a dynamic environment?

Are you experienced in advanced server and network fault resolution, and ready for the challenge of a 24x7 support role?

Would you like a 4-day workweek with opportunities for professional growth and certifications?

If so, this could be the perfect opportunity for you!

About the Role:
We are looking for a experienced 3rd Line Engineer to join our 24x7 service desk team. You will play a critical role in providing advanced troubleshooting and root cause analysis for server and network faults, working with a diverse range of technologies including Microsoft Server, Active Directory, firewalls, and virtualisation solutions such as VMware and Hyper-V.

This role involves 12-hour shifts with a 4-day workweek, including some night shifts. They offer a competitive salary to compensate for the unsociable hours. The position is ideal for someone who thrives in a hands-on technical environment and is eager to develop their expertise further.

Key Responsibilities:

• 3rd Line Troubleshooting: Resolve complex server and network faults, including configuration issues, system failures, and connectivity problems.
• Advanced Server/Network Management: Support Microsoft Server, Active Directory, Group Policy, DNS, and firewalls.
• Root Cause Analysis: Perform in-depth fault investigations, ensuring timely resolutions for clients.
• Collaboration: Work closely with senior engineers across platform, infrastructure, and network teams to deliver solutions.

Why Join?

• 4-Day Workweek: Enjoy more work-life balance with 3 days off per week.
• Professional Development: Access to certifications and training (e.g., Microsoft Server MCP, Azure, firewall configurations).
• Cutting-Edge Technologies: Gain hands-on experience with leading technologies in a secure, advanced IT environment.

Requirements:

• 3rd Line Troubleshooting Experience: Proven track record in resolving server and networking issues.
• Advanced Knowledge: Microsoft Server technologies, Active Directory, DNS, firewalls, WAN/LAN, VLAN, and VPN.
• Experience with virtualisation technologies (e.g., VMware, Hyper-V).
• Ability to work independently during night shifts and manage escalations.
• Strong communication and collaboration skills.

Preferred:

• Microsoft Server MCP Certification.
• Experience in cloud platforms like Microsoft Azure.