Information Communication Technology Apprenticeship
The role of the IT Support Technician Apprentice will be:
• Working as part of an existing experienced team to support a variety of technologies and systems
• To learn with the Firm’s assigned experienced IT team
• Participate in classes and any workshops that may take place
• Gain knowledge, skills and experience throughout the apprenticeship
Role
- To undertake reactive support, assigned project work and scheduled maintenance
- Provide telephone and remote first line support
- Setup, update and fault diagnosis of customer IT systems
- General network support and troubleshooting
- Answering customer queries directly on the phone where necessary
- Maintaining client databases with up-to date solutions
- Installation of computers and peripheral devices
- Explaining technical issues in a clear way to non-technical clients
- Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress
- To undertake administrative tasks as assigned
- To provide a consistent high standard of work
- To work unsupervised as and when required
- To undertake any other duties which from time to time may be allocated
Training
- ICT (Information Communications Technician) Level 3 apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification
Further training details will be made available at a later date
Potential for a permanent role for the right candidate.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday to Friday: 9am - 5.30pm.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 17th July 2024
- Start Date
- Thursday, 18th July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
Qualifications
- Math and English GCSE or equivalent, grade C/4 (Essential)
About the Employer
DEAN WILSON LLP
Dean Wilson's Company and Commercial Lawyers bring expertise to clients ranging from small family-run businesses to major international organisations. Our industry leadership, local insight, and personal service set us apart, building exceptional long term relationships through transparency, accessibility, trust, and exceptional service delivery.
- Company
- DEAN WILSON LLP
- Location
- RIDGELAND HOUSE, 165 DYKE ROAD, HOVE, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £21,000.00
- Posted
- Company
- DEAN WILSON LLP
- Location
- RIDGELAND HOUSE, 165 DYKE ROAD, HOVE, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £21,000.00
- Posted