Customer Service Support Apprentice
A fantastic opportunity as First Line Customer Support for Digi Dog Tech has become available. Working with industry professionals in a brand newly re-furbished office, you will be providing a friendly and warm welcome to customers and clients, excelling in customer service and be fully supported by the technical team.
Role
Providing excellent customer service in a professional and timely manner, your main duties and responsibilities will be:
- Answering incoming and outbound calls to new and existing customers. Responding to incoming emails, providing full customer service support
- Maintaining and establishing close working relationships with suppliers, liaising in a professional and timely manner
- Meet and greet new and existing customers in store providing a professional warm welcome
- Recording (raising a ticket) for customer service requests for issues in addition to faults, invoice queries, job quotes and any other query raised by a customer or potential customer, ready for the technical team
- Reviewing existing and new contracts, ensuring all renewal dates are clearly communicated to DigiDog manager for action
- General support to senior team members which may include, client welfare checks and general administrative tasks
Training
A full Level 3 Customer Service Specialist apprenticeship programme will be delivered to you over a 15-month period to compliment your position and give you the skills, knowledge, and behaviours to enhance performance in the workplace.
This is a fully accredited and certified qualification that will be held on your digital learning record along with any other achievements you may hold.
Once your apprenticeship has finished you may be offered the opportunity to further progress your education through other apprenticeship programmes that may compliment your development at Digi Dog Tech.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- A S TRAINING (INTERNATIONAL) LIMITED
- Working Week
- Monday - Saturday (5 days a week) 9.00am - 5.30pm.
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Thursday, 4th July 2024
- Start Date
- Monday, 15th July 2024
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
Qualifications
- Maths & English GCSE or equivalent, grade C / 4 (Desired)
About the Employer
DIGIDOG TECH LIMITED
Digi Dog Tech is a fast-growing independent IT service company with over 56 years’ experience, working in partnership with Microsoft. Excelling in the delivery of professional IT Solutions for small- medium and large sized businesses. Passionate about making IT simple, implementing strategies that streamline and align businesses for security and growth.
- Company
- DIGIDOG TECH LIMITED
- Location
- 40 HOGHTON STREET, SOUTHPORT, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,313.60
- Posted
- Company
- DIGIDOG TECH LIMITED
- Location
- 40 HOGHTON STREET, SOUTHPORT, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,313.60
- Posted