Business Support Apprentice

We value diversity and welcome applicants of all genders and backgrounds to join our team. 

This role would be suitable for someone who is wanting to start their career, potentially in the IT Sector. The Sales Support Team is fairly new within the business, and we envisage it to grow rapidly, allowing for a clear direct progression path within the business. (Please note this is a Business Admin Level 3 Apprenticeship).

Key Responsibilities Include (but are not limited to):

• Assist with ensuring all open sales orders are accurate and up to date, liaising with Account Managers where required
• Assist with ensuring ETAs in the system and accuracy based on supplier reports and online portals
• Initial RMA queries, Liaising with customers and our Logistics Department
• Assist the team in keeping CRMs up to date with the required information for technical teams
• Liaise with Logistics or Suppliers on Customer Delivery issues to resolve
• Automated Purchasing and Manual Purchasing for all segments including servicing materials
• Sourcing Product Alternatives
• Liaise with Customers for any Ad Hoc Web queries through the website ticketing portal
• Other Ad Hoc Sales Support Duties

Candidate Preferences:

• Strong communication skills, both written and verbal
• Experience using Microsoft Applications such as Outlook and Excel
• Ability to work in an office-based environment promoting teamwork and positivity
• Interest in IT and Computers would be preferred
• A driving Licence would be preferable

Benefits Include:

• Potential Company Bonus and Inclusion into Employee Ownership Trust scheme after 1 year of employment
• 25 days annual leave plus UK bank holidays
• Access to Reward Gateway - discounts at hundreds of retailers as well as physical, mental and financial wellbeing resources)
• Company pension (3% employer contribution - after a successful probation period)
• Life assurance (2x gross salary - after a successful probation period)
• Medicash Private Healthcare scheme (after successful probation period)
• Hybrid working and flexible working policies

• Communication skills
• IT skills
• Organisation skills

• English and Maths GCSE or equivalent, grade 4 (Essential)
• Any 3 GCSE or equivalent, grade 4 (Essential)