Data Protection, Complaints & Safety Manager

Job summary

Job summary

This role is pivotal in ensuring the integrity, security, and effective use of our data assets, you would be responsible for ensuring the Practices adherence to all relevant laws, regulations, and industry standards along with the delivery of data privacy and data protection across the Practice.

This role is suited to a professional with the ability to bring both legal and operational experience to their role. The successful candidate will need the ability to multi-task, and take a pragmatic, risk-based approach in a fast-paced environment.

The role will require a deep understanding of data protection & health and safety Laws, such as GDPR, as well as other privacy legislation and compliance frameworks applicable to the NHS.

You will be working closely with GP Partners, salaried GPs and clinicians, along with the management team to develop and implement compliance initiatives conduct risk assessments, and provide guidance to employees on data protection.

As the practice complaints specialist, you will manage the review and investigation of reported complaints from initial correspondence to successful conclusion, liaising with all relevant parties and ensuring the right outcome and redress for both the patient and the practice.

Main duties of the job

Main duties of the job

Your workload will be varied with the post being the operational lead in the areas of:

COMPLAINTS, LITIGATION AND SIGNIFICANT EVENTS

Address, investigate and resolve all correspondence promptly, meeting regulatory deadlines.

Own all customer issues through to resolution, ensuring response to stakeholders in a timely and appropriate manner.

Act as litigation assistant to the Practices medical defence organisation.

DATA PROTECTION AND GDPR

Ensure full compliance with UK data protection laws, as well as adherence to specific regulations relevant to our organisation and our internal and external audit obligations.

HEALTH & SAFETY

Manage all aspects of Health, Safety & Wellbeing taking responsibility for all aspects of developing, implementing & maintaining H&S standards, and undertaking risk assessments As matters arise across all of these area you can expect that no two days will be the same. The role will also involve identifying and monitoring root causes, trends, and impacts of complaints, recommending remedial actions to correct processes, improve systems and controls, mitigate risk and enhance the Patient experience.

About us

The current list size of Danetre Medical Practice is approximately 12,800. Any increaseover the last ten years has been due mainly to; natural change (more births thandeaths); building development within Daventry itself and more recently migration fromthe rest of the UK and overseas. The boundaries of the Practice show we are large interms of geographical size, with the majority of the land classified as rural.

The practice itself is located in close proximity to Daventry Town centre in a modernbuilding adjoining Danetre Hospital (a community hospital which opened in September2006) offering a wide range of services and delivering a high standard of care. Alsoattached to the Practice operating independently is Boots Chemist.

Currently the practice works with 5 x GP partners, 1 x Managing Partner, 4 x salariedGPs, 3 x Practitioners, 2 x Clinical Pharmacists and Pharmacy Technician and over 350hrs of Clinical nursing support.