3rd Line Support Engineer

3rd Line Support Engineer
Location: Luton / Home
3 Month Contract
£400 - £450 per day (Outside IR35)

Skills: Windows Server, Active Directory, Exchange, Microsoft 365, VMware

We are looking to recruit a 3rd Line Support Engineer on an initial 3 month contract. This is a hybrid role and you will be required to work on site in central Luton 2 days a week.

The Role:

• To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries.
• Support sys admin projects, including Exchange online, M365, SCCM, Intune etc.
• Provide excellent customer service to all Users of the service.
• Create and maintain relevant technical documentation and knowledge articles.

The successful candidate will be able to demonstrate:

Essential:

• Experience in an infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin.
• Exceptional customer service skills.
• Strong written and verbal communication skills.
• Eagerness to learn any new technologies.
• Great team player experience

Desirable skills include:

• VMWare
• Monitoring tools
• Mobile device management