Application Support Analyst (Payments)
Role: Application Support Analyst (Payments software)
Location: Luton, (2 days in Luton and 3 days working from home after probation)
Salary: £30,000 - 32,000 + a comprehensive range of Employee Benefits
Key Skills: Application support experience, great customer service, SLA's etc.
Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile organisation. There is a lot of scope for personal development and career progression.
The Role:
- Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
- Support a variety of user support queries across payments, BACS transfers, general ledger issues etc.
- Investigate and resolve often complex customer issues that will require technical investigation.
- Liaise with 3rd part suppliers of hardware and software to support reported faults where required.
The successful candidate will be able to demonstrate:
Essential:
- 2+ years' experience working in an Applications support role
- Some Payments software support experience, (such as SAGE 200, BACS, ICON, Access, Civica Financials, Pay360 etc.
- Strong problem-solving skills, able to diagnose User issues and either resolve directly or escalate accordingly.
- Exceptional customer service skills.
- Strong written and verbal communication skills.
Desirable:
- A basic understanding of SQL.
- Company
- Data Careers Ltd
- Location
- Luton, Bedfordshire, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £30000 - £32000/annum comprehensive range of Employee Bene
- Posted
- Company
- Data Careers Ltd
- Location
- Luton, Bedfordshire, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £30000 - £32000/annum comprehensive range of Employee Bene
- Posted