Customer Support Analyst
Role: Customer Support Analyst
Location: Home / Sheffield (Hybrid)
Salary: £25-30,000 plus benefits
We are looking to recruit a Support Analyst to provide helpdesk support, platform configuration and other services to our customers.
Responsibilities:
- First and second line support responsibility, ensuring that the customer's issues are clearly understood.
- Where possible/necessary, replication of the issues to enable the identification of the cause and potential resolution(s).
- Effective management of problems, escalating to more senior colleagues subject to urgency and/or the need for assistance.
- Configuring software as required.
- Communicate effectively with customers in advance of agreed tasks, provide progress updates during tasks and on completion, highlighting issues and recommending follow on actions
Essential Competencies:
- Good customer service skills and ability to deal with customer queries and complaints
- Motivated to learn and prepared to learn new skills, both commercial and of a technical (IT) nature
- Calm under pressure
- Excellent communication skills, both written and verbal
- Positive, proactive and self-motivated individual
- Company
- Data Careers Ltd
- Location
- Nationwide, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £25000 - £30000/annum
- Posted
- Company
- Data Careers Ltd
- Location
- Nationwide, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £25000 - £30000/annum
- Posted