Help Desk Technician Apprentice
This is a rare opportunity to become part of the Derbyshire Constabulary "family" based at their Force Headquarters in Ripley. The purpose of these roles is to provide a customer focused, effective and efficient administrative support to the Regional forces.
Role
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
- Support the roll out of upgrades or new systems or applications
Training
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group.
You will attain the Information Communication Technician occupational standard and Level 2 Functional Skills in maths & English (where applicable) upon successful completion of your apprenticeship.
The qualifications and experience gained upon successful completion of this apprenticeship will allow you to apply for further roles within this sector.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CHESTERFIELD COLLEGE
- Working Week
- Department as they vary throughout the Force. Shifts to be confirmed.
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Thursday, 1st May 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- self motivated
- Confidentiality
Qualifications
- English GCSE or equivalent, grade 4 (Essential)
- Maths GCSE or equivalent, grade 4 (Essential)
About the Employer
Derbyshire Constabulary
Derbyshire Constabulary is committed to reducing and investigating crime, protecting people and promoting law and order across the county of Derbyshire. Derbyshire is renowned for being hugely diverse, encompassing the rural areas of the Peak District as well as old mining communities, modern towns and business centres. It is also home to the vibrant and culturally diverse city of Derby.
- Company
- Derbyshire Constabulary
- Location
- Butterley Hall, Ripley, Derbyshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- Derbyshire Constabulary
- Location
- Butterley Hall, Ripley, Derbyshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted