Service Desktop Engineer

Desktop Engineer – Join Our Dynamic Service Desk Team!

Are you ready to take your technical skills to the next level? We’re looking for a Desktop Engineer to provide exceptional technical support to our customers across a wide range of industries. If you’re passionate about IT, customer service, and have a knack for problem-solving, we want to hear from you!

What You'll Do:

• Deliver high-quality technical support to end-users via phone, email, and on-site.
• Troubleshoot and resolve desktop issues swiftly and efficiently.
• Install and configure new software, hardware, and peripherals to meet customer needs.
• Maintain software licenses, hardware inventory, and service documentation.
• Ensure desktops meet security standards with proper configuration, firewalls, and antivirus software.
• Collaborate with our internal RTS teams to implement innovative tech solutions.
• Train and mentor users, helping them master desktop software and tools.

Required Skills:

• Experience with Windows and Mac OS.
• Hands-on knowledge of Datto, Intune, and Office 365.
• Strong understanding of Microsoft tools and network protocols.
• A solid grasp of security systems and desktop support tools.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage tasks efficiently.
• Must have a full UK driving license and access to your own vehicle.

Desirable Skills:

• Familiarity with ISO27001 standards.
• Knowledge of ITIL standards.
• Experience with Linux, Windows Server, Hyper-V, and networking devices (Juniper, Cisco).
• Organized, reliable, self-sufficient, and a great team player.

If you’re looking for an exciting opportunity to grow within a supportive team and work with cutting-edge technology, apply now!

Join us and be part of a team that’s shaping the future of IT!