Associate Director of Enterprise Service Management

Job description

Job responsibilities

There will be four key components to this role

Driving the provision ofexcellent operationalservice to DHCW staff,customers andstakeholders

Leadingthe DHCWEnterprise Service Managementpractice, supporting theproduct-centricoperating model andDevOps practice

Driving the adoption ofintegrated servicemanagement tooling,workflows andprocesses, with a focuson efficiency andautomation

Improvingenterpriseservice delivery qualitywhile integrating andimproving thesuccessfulimplementation ofchanges across DHCW

This role will work closely with the AD of Digital Delivery to combine

Developing the Digital Service Management vision, strategy and roadmap (guided by IT strategy and architecture roadmaps) and in line with the Product Model Organisation transformation

Developing and embedding a culture and practice of transformational change; change management, continual improvement, and benefits realisation across DHCW

Developing and communicating a clear vision for the application of technology across the organisation and the key role it must play in delivering transformational change, improving service performance and patient safety

As a member of the Operations Directorate Senior Leadership Team, contribute to a continuous review of the services delivered by the Directorate and ensure that anticipated service benefits are tracked and realised and support the Boards Transformational Change Programmes

Person Specification

Qualifications and/or Knowledge

• Educated to a minimum of master's degree level, or equivalent experience
• Experience of best-in-class ITSM tooling and associated assessments.
• Experience of enterprise-wide implementation of ITSM tooling solutions.
• Experience of working with Technical Support departments (including DevOps) and understanding their services at scale
• Excellent knowledge and practical experience of the ITIL Service Management framework
• Experience of managing enterprise service management departments, with historical experience of specialising in practice management or execution
• Highly developed specialist knowledge and experience of managing digital delivery portfolios, in a product-centric operating model, acquired over a significant period.
• Ability to demonstrate the critical leadership behaviours, identified as essential to achieving success within NHS
• Extensive proven experience of working within Service Management and Business Performance Management, evidenced by the creation, improvement, communication and management of best practice disciplines and practices

• Significant knowledge and understanding of the NHS, including the political, strategic and operational environment in which it operates.
• Specialist training in areas such as: oRisk Management oPRINCE2 oMSP oTOGAF oITILv3 or ITILv4 Expert oCOBIT oSIAM
• Lean Six Sigma Certification

Experience

• Leading teams in programme, project and change environments, with strong stakeholder engagement and credibility as a senior leader working in major programmes.
• Providing strategic leadership for a portfolio of large transformative ICT and digital programmes and projects. Creating frameworks for effective financial, commercial and risk management.
• Significant relevant experience within IT operations environment including management of a significant Service with a high degree of complexity acquired through training and experience over extended period.
• Demonstrable track record in delivering complex targets and objectives to tight deadlines.
• Proven leadership skills in motivating and inspiring staff managed directly and indirectly to work together to achieve a common objective.
• Signification knowledge and experience of financial planning

Skills and Attributes

• Organisation and time management skills to manage and deliver a range of multiple tasks and projects to tight deadlines.
• Ability to engage and influence and persuade a broad range of individuals and professional groups at all levels of seniority.
• Proactive, creative and flexible approach to identifying and taking forward opportunities, shaping new ideas and partnerships.
• Strategic thinking - ability to anticipate and resolve problems before they arise.
• Be a recognisable advocate for agile ways of working and digital delivery, as well as continuous delivery and integration, and automation.

• Welsh Speaker (Level 1 - 5) or willingness to work towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Cardiff

CF11 9AD

https://nwis.nhs.wales/