2nd/3rd Line IT Support Engineer - SharePoint specialist

The Role
An opportunity has arisen for a skilled IT Engineer to join a technical team providing support and services to customers across the Midlands. This role involves working on various operating systems and hardware, supporting customers via a help-desk, and delivering on-site assistance when required. A strong focus on customer service and effective resource management is essential.

The position involves a mix of office-based and onsite work, with occasional out-of-hours support.

Key Responsibilities:

• Support Microsoft 365 & SharePoint deployments, migrations, and admin.
• Manage Active Directory, DHCP, DNS, and Group Policy.
• Configure and maintain SharePoint Online (structure, permissions, workflows).
• Support cloud solutions (Azure, AWS) and migrations.
• Maintain virtual environments (Hyper-V, VMware).
• Troubleshoot networking (TCP/IP, VLANs, L3 routing, LAN/WAN).
• Deploy & manage WatchGuard firewalls and VPNs.
• Implement backup & disaster recovery (VEEAM, N-Able, Backup Exec, Altaro).
• Manage email security (ESET, WatchGuard) & branding (Exclaimer, CodeTwo).
• Assist with network cabling & infrastructure.

Requirements:

• In-depth knowledge of Microsoft 365 administration, including SharePoint Online, Exchange, and Teams.
• Skilled in managing SharePoint permissions, workflows, and document organization.
• Practical experience with WatchGuard firewall configuration and management.
• Solid understanding of networking concepts, including VLANs, Layer 3 routing, QoS, ACLs, and VPNs.
• Experience working with virtualization technologies such as Hyper-V or VMware.
• Willing to travel up to 50% of the time to client sites across the Midlands.

Benefits

• Real opportunity to progress within an established support company
• Pension scheme
• A progressive company culture

Apply online or email