IT Support Engineer

Job Type: Full-time, Permanent
Salary: £28,000 per year
Location: Walsall

The Role
An opportunity has arisen for a skilled IT Engineer to join a technical team providing support and services to customers across the Midlands. This role involves working on various operating systems and hardware, supporting customers via a helpdesk, and delivering on-site assistance when required. A strong focus on customer service and effective resource management is essential.

The position involves a mix of office-based and on-site work, with occasional out-of-hours support.

Key Responsibilities:

• Supporting Microsoft desktop and server operating systems, including associated hardware.
• Handling technical incidents and service requests.
• Providing escalation support for other engineers.
• Responding effectively to customer inquiries.

Requirements

• Experience in technologies including Windows 10 / 11, Active Directory, Microsoft 365, Cloud Hosting (Azure, AWS), Virtualization Technologies (Hyper-V or VMware), Firewall Management

Desirables

• Eager to learn and adapt to new technologies
• Ability to communicate technical concepts in simple terms
• Willingness to work flexibly, including occasional high-priority service issues outside of core hours
• Must hold a valid UK driving license and have access to a vehicle for work purposes

Requirements:

• Minimum 3 years of experience in a technical role
• Experience with Microsoft 365 and Firewall Management
• Valid UK driving license

Apply online or email