Enterprise Resource Planning Service Manager

In this role you will:

• Respond to customer needs and ensure that technical change is communicated and managed, with appropriate governance
• Analyse reports, recognising trends and providing resolutions to issues

  https:/ / ddat-capability-framework.service.gov.uk/ role/ it-service-manager#it-service-manager 

  Please see full job description in the candidate pack at the bottom of this page

   

  Safety at Dstl

  • You must appreciate and be responsible for the health and safety of yourself and others;
  • You will use safe working practices ensuring that you and your colleagues report any unsafe practices, big or small. You are empowered to stop work where you feel it is unsafe;
  • You will, follow safety guidelines, respecting and contributing to a strong Dstl safety culture.

     

    Leadership

    As a leader in Defence you will help shape, role model and bring to life the ‘One Defence' mindset that will enable us to deliver our vision and strategic objectives. Your leadership style must be inspiring, confident and empowering. Working at every level of our organisation to break down silos, unite teams and create a culture that is trusting, collaborative, innovative, diverse and inclusive. Enabling us to deliver with pace and agility through the skills, commitment and empowerment of our employees and military colleagues.

     

    Person specification

    Why Dstl Digital? The opportunity to develop in a supporting team, work for an organisation delivering cutting-edge science and technology and the ability to work flexibly.

    You will have:

    • Knowledge and experience working on an Oracle ERP Service.
    • Effective communication skills including the ability to effectively influence and challenge when required.
    • Experience of working with customers, suppliers and colleagues.

      If you are a current Dstl employee you must ensure your line manager is aware of your application and the potential situation regarding release dates, if successful and a start date is not agreed it could result in the job offer being withdrawn.

       

      Important Information

      Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.

      This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.

      Where business needs allow, some roles may be suitable for a combination of workplace and home-based working.? This is a non-contractual arrangement.  Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).

       

      Behaviours

      We'll assess you against these behaviours during the selection process:

      • Managing a Quality Service
      • Leadership
      • Communicating and Influencing
      • Changing and Improving
         

        Benefits 

        Dstl's full range of great benefits can be found in the information pack which includes:

        • Financial: An excellent pension scheme starting from 26% employer contribution (find out more here). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.

        • Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).

        • Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.

        • Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.

        • Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/ sell 5 additional days per annum.

        • Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid

        • Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/ institutions. Employees also have access to Civil Service Learning.

        • Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.

        • Pension Alongside your salary Defence Science and Technology Laboratory contributes a minimum of  £10,197 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
           

          Things you need to know

          Selection process details

          This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

          We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team Click here to contact this recruiter and we will do all we can to support you.
          
          Sifting will take place week commencing the 27th January 2025 with interviews to be arranged from the 24th February 2025

          Interviews will consist of a combined technical & behavioural based interview 
          Feedback will only be provided if you attend an interview or assessment.

           

          Security

          Successful candidates must undergo a criminal record check.

          Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
          
          See our vetting charter (opens in a new window).

          People working with government assets must complete baseline personnel security standard (opens in new window) checks.

           

          Nationality requirements

          Open to UK nationals only.
          
          This job is not open to candidates who hold a dual nationality.

           

          Working for the Civil Service

          The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
          
          We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

          The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

          The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

           

          Diversity and Inclusion

          The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

           

          Apply and further information