Job Vacancy

Service Desk Analyst Apprentice

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We are a forward-thinking company seeking an apprentice service desk analyst to join the team in providing excellent IT remote support to our clients. You will become a valued member of the team at the forefront of our technical support desk, while gaining industry recognised certifications through the apprenticeship training program.

Role

You will need a passion for IT; an understanding of excellent customer service; an enthusiastic, positive attitude; and the willingness to talk to people, exhibit confidence, and work at a high level with varied customers and technologies.

Daily responsibilities: [will include:] 

  • First point of contact for customers reporting IT issues via a multitude of channels (including phone, email, and customer portals)
  • Providing excellent customer service
  • Raising, prioritising, and working on support tickets
  • Configuration of new client devices
  • Providing remote and onsite support to a variety of clients
  • Following and creating documentation and processes

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

For someone looking to progress their role, the Apprentice Helpdesk Engineer naturally leads into roles such as: IT Support Engineer, Field Engineer, Team Leader and Project Engineer. 

Leave entitlement:     

  • 20 days per year + Birthday.

Benefits: 

  • Get your birthday off
  • Bonus scheme
  • Company nights out
  • Subsidised snacks
  • Pizza day
  • A proactive approach to ongoing training to help you develop life-long skills
Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Days and shifts to be confirmed.
Expected Duration
16 Months
Positions Available
1
Closing Date
Wednesday, 3rd July 2024
Start Date
Monday, 22nd July 2024

Desired Skills

  • Communication skills
  • IT skills
  • Customer care skills

Qualifications

  • 3 of any subject GCSE or equivalent, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE or equivalent, grade 3+ (D or above) (Essential)

About the Employer

EASTQUAY IT LIMITED
EastquayIT are a Managed Service Provider based in North Shields, supporting companies across the UK with their IT equipment and providing cloud services, communications and a range of other related services.
Company
EASTQUAY IT LIMITED
Location
1 JUPITER COURT, ORION BUSINESS PARK, NORTH SHIELDS, England
Employment Type
Advanced Apprenticeship
Salary
£15,000.00
Posted
Apply Now
Apply Now
Company
EASTQUAY IT LIMITED
Location
1 JUPITER COURT, ORION BUSINESS PARK, NORTH SHIELDS, England
Employment Type
Advanced Apprenticeship
Salary
£15,000.00
Posted