2nd Line Desktop Support Engineer

2nd Line Desktop Support Engineer

Type: Perm

Location: Leeds

Salary: £30k

Overview

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds office to all our users across the global business.

Key Responsibilities

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet Turner & Townsend's goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
• Monitor daily backups, manage asset database, and control software register
• Build positive working relationships with the business

Essential Skills

• All round IT support specialist with at least three years' experience of hands-on, remote and telephone support
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support
• Proven track record of working in a support environment supporting multiple users across multiple locations
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
• Ability to support a wide range of desktop applications
• Deploying image / software through Intune/SCCM
• Experience of ITIL based call management system, e.g., FreshService

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.