IT Support Technician Apprenticeship

Chance to complete L3 IT Support Technician apprenticeship. Liaise and work closely with Operations Manager and Marketing to build effective and successful client relationships, promote open communication, loyalty and sales generation.

• Liaise and work closely with Operations Manager and Marketing
• Build effective and successful client relationships, promote open communication, loyalty and sales generation.
• Strive to ensure all existing/potential client interactions with company are positive and efficient.
• Undertake initial and ongoing extensive product knowledge training to enable enthusiastic communication regarding the company’s products and services.
• Develop knowledge of services provided, including but not limited to; Cyber essentials, Add-on’s for Microsoft 365, Document management, Security and Hosted telephone systems
• Use knowledge of products and services to highlight to Operations Manager and Company Director potential opportunities for service improvement with existing and new clients
• Send out mail merges and mail shots relevant to role and in line with agreed marketing schedule.
• Handle and ensure timely fulfilment of PC Sales, mobile sales and laptop sales
• Ensure a professional company and brand image is always maintained both with customers, the public and colleagues.
• Talk to existing customers via warm leads (no cold calling)
• Complete delegated administration duties and provide cross-department support as directed by managers.
• Use platforms such as Connect use.
• Work with mobile communicators.
• Process and support pre-release orders (e.g. new iPhone releases)
• Attend company / sales meetings.
• Provide progress reports to Manager/Directors as requested.
• Deal with and direct appropriately incoming enquires

• Communication skills
• IT skills
• Problem solving skills
• Team working
• Initiative

• English Language GCSE or equivalent, grade 4 (Essential)
• Mathematics GCSE or equivalent, grade 4 (Essential)