Digital Support Technician Apprentice (Engage Tech)
Role
You will thrive if you are a self-motivated individual who enjoys continuous learning.
Your main responsibilities include:
- Responding to technical support queries through a range of communication channels
- Identifying customer needs and assist them in using specific features
- Analysing and reporting data to diagnose product malfunctions and providing feedback to relevant teams
- Conducting analyses on requests, responses, and feedback to identify trends and understand client pain-points
- Transforming complex data into understandable insights
- Contributing to the ongoing improvement of your team's processes
- Resolving a range of issues using suitable tools and technologies
- Assisting new clients with onboarding, training, and certifications. In addition to your core support role, you will actively engage in various projects designed to refine our operations
Knowledge Base Expansion:
- Generating new documentation, such as FAQs, guides, and knowledge base articles for Engage customers and our internal team
- Reviewing and updating existing support resources as the product advances
- Conducting research on specific topics
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:
- Helpdesk Operations and Functions
- Maintaining Digital Systems and Services
- Fundamentals of Digital Systems
- Administration of Digital Systems and Services
- Change Management
- Teamwork and Communications
- Introduction to System Security
- User and Stakeholder Training
- Working in Digital Support
- Data Operations and Security
- Pathways and Career Progression
- The role offers a permanent role upon completion of the apprenticeship depending on performance
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday - Friday, 1 hour lunch break Shifts to be confirmed.
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Monday, 8th July 2024
- Start Date
- Monday, 15th July 2024
Desired Skills
- Communication skills
- Organisation skills
- Team working
- Self motivated
- High proficiency in English
- Professionalism
- Positive attitude and energy
- Eager to learn new skills
- Collaborating
- Calm person
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
About the Employer
- Company
- ENGAGE TECHNOLOGY PARTNERS LIMITED
- Location
- HQ & IT Hub Columba House, Martlesham Heath, Ipswich, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,000.00
- Posted
- Company
- ENGAGE TECHNOLOGY PARTNERS LIMITED
- Location
- HQ & IT Hub Columba House, Martlesham Heath, Ipswich, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,000.00
- Posted