Technology Business Support Apprentice

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At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

Who are we looking for?

We are looking for a confident individual with a positive outlook and a can-do attitude who is aspiring to build their experience and progress at M&G.

A successful candidate is someone who is self-motivated, capable of building and maintaining relationships, naturally curious, and works effectively as part of a team. A powerful desire to learn is essential.

The Role

We are looking for a highly motivated apprentice who is interested in working in Financial Services and wishes to pursue a career in Technology.

You will be part of Corporate Functions Technology (CFT), which looks across many areas of technology and contributes to the day-to-day running of the company. This includes:

1. Corporate Functions Technology (managing and implementing Technology solutions for Finance, HR, Risk)
2. The Chief Data Office - specialising in Data Governance, Data Management & Data Strategy for M&G.
3. Service Management
4. Support

The successful applicant will join the Business Operations Team, who are responsible for the day-to-day running of the Corporate Functions Tech Team. We manage the CFT Financials, ensuring that we are on top of forecasting and budgeting, managing software and licence renewals, business case impacts to our cost base as well as monthly activities around invoicing & approvals. We also manage workforce planning, interlocking delivery to understand what our people are working on, and co-ordinate recruitment for hiring and demand. Finally, we look after the people and comms strategy for the team, ensuring that everyone remains engaged and motivated and that everyone has the right skills to do their jobs by planning team events, training, and offsite activities.

What will you be doing?

As the Business Operations Apprentice, your daily duties will include:

1. Supporting the development of resource planning models.
2. Co-ordinating contractor extensions and new hiring requests.
3. Updating and maintaining commercial tracking for our software contracts.
4. Advising our wider team on how to navigate the CFT project delivery governance framework.
5. Contributing to our people strategy by writing newsletters and articles & being a member of our people working group.
6. Ad-hoc projects to support the Corporate Functions Technology Leadership Team (such as building reporting dashboards, building presentations, gathering project requirements).
7. Attending meetings and supporting implementation of projects.

What will I need to be successful in this role?

• Confident communication skills, both written and verbal.
• Ability to build and maintain relationships with internal and external stakeholders with ease.
• Ability to manage processes and coordinate with different people.
• Strong customer service awareness.
• Empathy and good listening skills.
• Efficient, proactive, structured approach to work and very well organized.
• High level of accuracy and good attention to detail.
• Can effectively manage day-to-day work, alongside apprenticeship qualification.
• Moderate understanding of MS Office (Word, Excel, PowerPoint, Outlook).
• A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely where required.
• Logical and analytical approach coupled with intelligence, passion, and a drive to learn.

Our application process

To apply for any of our apprenticeship roles you will be required to complete the following steps:

1. Submit your Application Form and CV.
2. Complete your Online Assessment.
3. Complete an Online Video Interview.
4. Attend one of our Assessment Centres.

We are only accepting one application per candidate, so please do review all job descriptions and outline your top three choices in your application.

Minimum Requirements

• Available to start the apprenticeship programme in September 2025.
• You must not be enrolled in another further education programme at the beginning of the programme.
• Be a UK citizen or have proof of your right to work in the UK.
• Living in Scotland.
• Pass in Five National 5s including English and Maths.
• Minimum of Grade C in Two Highers or equivalent.

Training Provided

As a Technology Business Support Apprentice with M&G, you will undertake the Business Administration SCQF Level 6 Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face-to-face inductions and masterclasses.

Future Prospects

This is a fixed-term contract for 18 - 23 months upon which the business may decide to retain, subject to the Apprentice performance, headcount, and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

Salary

£22,900 per annum plus benefits.

As you may expect, our Apprenticeship roles are extremely popular and therefore we may need to close vacancies early if we receive a high level of applications.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability, or long-term condition, we are looking to attract, promote, and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: apprenticeship@mandg.com
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