Solutions Support Apprentice
You will work closely with our team of experienced consultants to provide exceptional service to our clients supporting software applications and bespoke applications. You will be given exposure to learn processes and procedures through the delivery of projects to clients whilst learning Microsoft Dynamics cloud solutions.
Role
- To accurately capture and detail all relevant information in relation to a customer’s support enquiry to aid clarity and resolution on the support application.
- Actively communicate with the customer by phone, teams, and email to aid understanding of any issues, impact, and details to aid clarity on comprehension and aid uncover desired outcome and resolution.
- Shadow and aid troubleshooting, research, and replication of the steps in test and core applications to aid uncover the cause and resolution to support issues with the wider team.
- Maintain and upkeep accurate and timely completion of support call progress and actions on the support application that in turn provides the client regular updates.
- Build strong rapport with clients and understanding of the nature of their business and key processes.
- Receive and log requests for support from the support desk, other service delivery staff and end users.
- Prioritise requests in accordance with agreed criteria and procedures.
- Monitor the progress of requests for support and ensure users and other relevant parties are kept informed.
- Take corrective action to avoid or minimize delays for clients.
- Undertake training either via specific course or via self-learning from on-line platforms and material available.
- To review and digest new product release details to enhance product knowledge.
- To read and work through processing on client specific processes and system setup, (on test systems), to aid knowledge gain and aid troubleshooting of any client questions or issues.
- To observe and learn the phases, milestones, and best practice approaches for the delivery of Software solutions client projects.
- Aid and undertake any other tasks applicable to the delivery of the Solutions services and applications as maybe required and extend overall learning.
Training
Digital Support Technician Level 3
https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1
Functional skills up to level 2 if required to include English and Maths.
Progression to Full Time employment
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- BOURNEMOUTH AND POOLE COLLEGE, THE
- Working Week
- Monday to Friday 8.30am - 5.00pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 30th September 2024
- Start Date
- Tuesday, 1st October 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- 4 GCSEs including English and Maths GCSE, grade 4 or above (Essential)
About the Employer
ENHANCED COMPUTER SOLUTIONS LTD
At Enhanced, we use our experience and industry knowledge to help businesses reach their potential through the power of technology. Founded back in 1994, we’ve continued to grow our portfolio of products and industry leading services for almost 30 years. In 2022, Enhanced transitioned into an Employee Ownership Trust (EOT). We believe this change in structure and business model empowers our staff to feel part of the bigger picture. We are proud of our invaluable, highly skilled team and are passionate about offering exceptional customer service, working as an extension of our clients’ teams as well as an IT partner.
- Company
- ENHANCED COMPUTER SOLUTIONS LTD
- Location
- UNIT 3, 2 NEW FIELDS BUSINESS PARK, STINSFORD ROAD, POOLE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- ENHANCED COMPUTER SOLUTIONS LTD
- Location
- UNIT 3, 2 NEW FIELDS BUSINESS PARK, STINSFORD ROAD, POOLE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted