Executive Assistant Apprentice (EY, Canary Wharf)

Key Responsibilities:

Relationship management

• Develop and maintain internal and external networks, building knowledge of key business matters to effectively identify and communicate priorities.
• Build relationships with clients PA’s identifying opportunities to enhance EY’s reputation.
• Gain knowledge and competency in use of EY’s relationship management database.
• Develop and use apprentice network to team and support colleagues throughout period of apprenticeship.

Diary and meeting management.

• Understand the processes of diary management, building knowledge to enable effective working within own calendar and to plan appointments/meetings for others.
• Gain knowledge and practices to show competency in identifying and resolving conflicts and to use initiative and judgment on priorities.
• Acquire skill to monitor meeting attendance, taking ownership to ensure enquiries and issues are appropriately delegated and resolved effectively.
• Understand all processes to enable completion of logistical arrangements for meetings/events and ensure documentation is prepared in advance of meetings.

Travel management

• Understand/ acquire knowledge and skill to research, plan and reserve UK and Global travel for self and others.
• Acquire understanding and competency of working in differing time zones.
• Understand and effectively work with EY travel and expenses policy.
• Become competent in EY’s travel booking tool.
• Acquire skill in itinerary planning and production, researching to incorporate consideration of reasonable alternative cost-effective travel.
• Understand and maximise cost reduction opportunities, utilise preferred travel provider.

Communication management

• Gain competency in monitoring emails, post and calls taking appropriate action.
• Understand mechanics of escalation and delegation to effectively resolve issues.
• Understand and apply knowledge gained to enable proofreading and sense check of communications and documentation, complying with brand and risk procedures.

Events management

• Gain experience in coordinating events ensuring compliance with policies and liaising with departments of Procurement, Risk Management and Health and Safety and all other relevant teams.
• Assist in/facilitate logistical arrangements and attend events as required, proactively ensuring relevant documentation is available.
• Understand and acquire skill to enable to plan, budget, and negotiate costs.

Time and expense management

• Understand and gain level of competency in EY’s time and expense database.
• Gain knowledge and understand policy around preparation and submission of timesheets.
• Comprehend policy and processes in relation to collation and submission of expenses and invoices ensuring compliance and adherence to approval process.
• Understand processes to effectively reconcile credit card/bank statements with receipts as appropriate.
• Understand and gain competency in the importation of Amex charges into expense reports.

General administrative and project support

• Gain competency in all EY databases.
• Understand and adhere to EY policies and best practices.
  Gain knowledge to maintain client contact and relationship databases.
• Understand procedures and working methods of project support.
  To work as part of a team providing support
• Recognise best practice to meet and greet visitors to EY offices.
  Apply sufficient time and commitment to undertaking study and learning demands of Business Administration Accreditation.

• Communication skills
• Outlook, Word and Excel
• PowerPoint skills
• Microsoft Teams
• Enthusiastic
• Passionate
• Focused
• Reliable
• Proactive

• 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
• Information Technology GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Desired)