Apprentice ICT Technician
This is an exciting opportunity for a person wishing to work towards being a qualified ICT Technician working on a site with a state-of-the-art ICT infrastructure.
Role
- To provide a professional first line technical advisory and diagnostic support service to European Electronique’s customers within a service desk environment during the service window
- To provide a professional and effective first line remote network monitoring and management service to the customer environment
- To ensure that all reported technical issues are dealt with professionally & competently - that they are recorded on the Service management System and are resolved within the customers Service Level Agreement
- To provide an effective communications interface between the school customers and the various groups within European Electronique
- Provide 1st line technical support and call logging services to the school
- To report and manage any incident that requires the services of a third-party organisation
- To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
- To action any asset change in compliance with the Change Control Procedure
- To complete additional adhoc project work, as required
- To assist the Network Manager by carrying out reasonable requests for additional duties as and when required
- To keep the working area clean & tidy at all times
- To attend and complete education courses and exams that are part of the Apprenticeship programme
- To ensure compliance at all times to all Health & Safety and ISO policies and procedures
Training
Level 3 Information Communication Technician (ICT) Standard: ST0973)
Remote training
Dedicated Performance Coach
18 months - Approx without EPA
There is the possibility of progression to an IT Technician role. European Electronique have multiple customer sites located local to Reading.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ACTIVATE LEARNING
- Working Week
- Number of Hours: 37.5 per week Lunch break length: 1 hour Start Time: 08:00/08:30 Finish Time: 16:30/17:00
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 26th July 2024
- Start Date
- Saturday, 10th August 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- Have 5 GCSE’s grade 4 (or equivalent) and above. GCSE or equivalent, grade 9-4(A*-C) (Essential)
About the Employer
EUROPEAN ELECTRONIQUE LIMITED
European Electronique is a leading UK systems Integrator, specialising in the delivery of secure technology platforms including Hybrid IT, Cyber Security and Networking Infrastructure. Our innovative solutions are created in partnership with first class technology vendors and the vision of our customers provides the foundation on which we build. European Electronique specialises in designing and implementing solutions for public sector institutions including, Education, Healthcare and Local Government delivering key public services.
- Company
- EUROPEAN ELECTRONIQUE LIMITED
- Location
- England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted
- Company
- EUROPEAN ELECTRONIQUE LIMITED
- Location
- England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted