Technical Support Apprenticeship

This is an exciting, hands-on role where no two days will be the same.

You will be responsible for:

• Answering support calls, web chat, emails and tickets, in a timely fashion
• Conducting online training to new and existing customers
• Providing demonstrations to existing and potential customers
• On-boarding and account managing new customers

Full training will be provided, and you will have the opportunity to grow with the company and develop your career to meet your own aspirations. We hire people based on the person first, skills second as we believe to have a great team you need great people - this sound like you?

The ideal candidate will be customer focused, IT literate, confident, a good communication (written and verbally) and have a good attention to detail. This is a customer facing role, so to succeed you must be a confident communicator with an outgoing personality and passion for software or technology.

Whilst Evalu-8 is very easy to use, it has a huge number of features, so the ability to learn a new software system and be able to articulate its benefits to customers via an online demonstration will be important.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

• 4 subjects including English and Maths GCSE or equivalent, grade Grades 9-4 (A*-C) (Essential)