Deskside Specialist

Job description

Job responsibilities

The post-holder will act as a technical expert on Trust wide digital hardware deployments or issues, providing support for Business As Usual (BAU), and working closely with other teams within the department to resolve issues. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.

Person Specification

Education/ Qualification/ Training

• Relevant Digital Degree or equivalent knowledge and relevant experience in specialty

• Recognised qualifications associated to the role

Experience

• Deskside encryption Anti-virus and malware protection software
• Experience of working and liaising with Third Party Suppliers.
• Experience of working in a large organisation with a wide range of staffing levels.
• Strong experience of hardware maintenance & upgrades across a mixed computing environment
• Strong experience in influencing the application of digital to working practices.
• Experience of working with a range of staffing groups including clinicians, nursing and managers.
• Experience of working within an NHS Digital Department environment.
• Knowledge & experience working in an ITIL environment
• Knowledge & experience working in a PRINCE 2 environment
• Experience working with Dell and HP hardware, including Printers, laptops, PC's and peripherals

Knowledge and Skills

• Knowledge of Desktop operating systems such as Windows 10
• Practical knowledge of PC and printer maintenance and support
• Knowledge of thin and fat client support and maintenance
• High level of interpersonal skills, including active listening and understanding.
• Excellent communication (written and verbal) and presentation skills.
• Influencing, motivation and negotiation skills
• Ability to work across organisational and professional boundaries
• Ability to prioritise and plan use of resources
• Ability to develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles.
• Good understanding of Information Governance, Digital Security and confidentiality
• Understanding of the Strategic aims and priorities of the Trust
• Understanding the benefits of Digital Technology to Trust staff.
• Knowledge of the Digital strategy

• Good working knowledge of MS Office products.
• Knowledge of the National Digital Strategy
• Good understanding of the current NHS agenda and healthcare policy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

East London NHS Foundation Trust

Address

The Green

1 Roger Dowley Court

London

E2 9NJ

https://www.elft.nhs.uk/