IM&T Technical Support Analyst
Job summary
Are you looking to take the next step in your IT career? If so, we have the perfect opportunity for you!
We have an exciting vacancy available for the role of Technical Support Analyst within the IM&T Department at our Nottingham Divisional Headquarters.
We're seeking talented individuals to join our team, where you'll be instrumental in delivering top-notch IM&T services to one of the largest ambulance services in the UK.
As a Technical Support Analyst, you'll play a vital role in delivering second-line IM&T support, including the maintenance and repair of services for the Trust's IT hardware. Collaborating closely with our internal Support Teams, you'll ensure seamless operations and deliver an excellent, user-focused service. Additionally, as part of our commitment to reliability and responsiveness, you'll be included in the Trust's on-call rota, contributing to our round-the-clock support efforts. At our organization, we value growth and development.
Whether you're looking to enhance your technical skills, take on leadership roles, or explore new avenues within the organization, we'll provide the support and resources you need to excel in your career.
Join us in this dynamic role where your expertise and dedication will make a real difference. If you're ready to take on new challenges, work in a collaborative environment, and be part of a team dedicated to excellence, then this opportunity is for you.
Main duties of the job
You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a logical approach to problem solving. You will be educated to A-level or equivalent qualification or have a minimum of 1 year IT support experience.
You will have a thorough understanding of ITIL and Microsoft operating systems and applications, RDS, Active Directory and be ECDL qualified or have relevant IT skills including the use of PC and MS Office packages.
About us
You will be able to re-organise workloads due to unexpected events and be capable of analyzing a range of highly complex IT problems. You will be able to work well within a team and unsupervised on occasions.
Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic and flexible approach to ITIL oriented service delivery & support is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in service delivery.
Job description
Job responsibilities
The successful candidate will need to be flexible and willing to vary their working hours. This is to suit the demands of the IM&T functions of an emergency service from time to time, and be prepared to travel away from HQ premises in the course of their duties.
Person Specification
Application form
- Experience of communicating with staff at all levels
- Excellent customer services skills
- Educated or trained to A + (plus) level or a minimum of one year's IT experience
- Knowledge of ITIL Processes and Functions
- Knowledge of one or more computer system(s), hardware or software or telephony systems acquired through diploma or equivalent experience/qualification
- Thorough understanding of Microsoft Operating Systems and Applications
- Basic network administration - DHCP, DNS
- Experience in diagnosing and resolving hardware and software problems
- Driving licence (requirement to drive Trust vehicle)
- Work on a rota basis which includes on call (out of hours) cover
- Ability to identify, create and implement service improvement in own work area
- Can demonstrate knowledge of General Data Protection Regulations and Freedom of Information Act
- NHS Experience
- ITIL Foundation Certificate
- At least 2 year experience in an IT customer services environment
- Experience in installing/deploying complex, business critical software
- Microsoft 365 Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
East Midlands Ambulance Service NHS Trust
Address
Nottinghamshire Divisional Headquarters (Beechdale)
Beechdale Road
Nottingham
NG8 3LL
https://www.emas.nhs.uk/
- Company
- East Midlands Ambulance Service NHS Trust
- Location
- Nottingham, United Kingdom NG8 3LL
- Employment Type
- Permanent
- Salary
- £26530.00 - £29114.00 a year
- Posted
- Company
- East Midlands Ambulance Service NHS Trust
- Location
- Nottingham, United Kingdom NG8 3LL
- Employment Type
- Permanent
- Salary
- £26530.00 - £29114.00 a year
- Posted