Genesys Engineer - CGEMJP

Genesys Engineer
Hybrid - London 3 days a week
6 months
£430 Via Umbrella

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Responsible for designing, developing, and maintaining customer experience solutions using the Genesys Cloud platform. This role requires a deep understanding of contact center technologies, cloud infrastructure, and the ability to work collaboratively with various stakeholders to deliver top-notch customer service solutions.

Key Responsibilities:
* Design, develop, and implement customer experience solutions on the Genesys Cloud CX platform.
* Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
* Develop and maintain custom integrations and APIs to enhance the functionality of the Genesys Cloud platform.
* Troubleshoot and resolve issues related to the Genesys Cloud environment.
* Conduct regular performance tuning, optimization, and maintenance of Genesys Cloud solutions.
* Provide technical support and training to internal teams and clients as needed.
* Stay up-to-date with the latest features and updates of the Genesys Cloud platform and integrate them into existing solutions.
* Ensure all solutions comply with industry standards, security policies, and best practices.

Qualifications:
* Proven experience as a Genesys Cloud CX Developer or similar role.
* Strong proficiency in developing solutions using the Genesys Cloud CX platform.
* In-depth knowledge of contact center technologies and cloud infrastructure.
* Experience with programming languages such as Java, JavaScript, Python, or similar.
* Proficiency in RESTful APIs and web services.
* Strong problem-solving skills and attention to detail.
* Excellent communication and collaboration skills.
* Ability to work independently and manage multiple projects simultaneously.
* Knowledge of industry standards and best practices in customer experience and contact center solutions.
* Version control expertise (such as GitHub)
* Prior experience building and maintaining a Genesys platform via Genesys CX as a Code
* Genesys Certified eg Professional, Architect or Developer

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!