IT Apprentice (Fountain Court Chambers)
Role
- Log support requests on the ticketing system. With support and supervision from the Head of IT and IT Systems Engineer.
- You will be responsible for providing both deskside and telephone support to barristers and staff working remotely. You will manage the helpdesk software to ensure that all requests and issues are logged and dealt with in a timely manner.
- You will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer/photocopiers.
- Maintain user accounts across multiple service platforms, dealing with all it queries in a prompt and efficient manner.
- Install hardware and software on pcs and laptops as directed.
- Maintain the IT facilities to the meeting rooms including teams, zoom and telephone and video conferencing.
- Collect and deliver it equipment within the building. To arrange for equipment to be collected and delivered.
- Manage the printing facilities and occasionally help with document management.
• Be responsible for assisting both members and staff with mobile devices; primarily with email and calendars.You will also ensure that devices are up to date and secure.
Training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
- Installation and commission of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
- Installation and commission of telecoms networks
- Maintenance or repair of telecoms network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
The role offers a permanent role upon completion of the apprenticeship depending on performance.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- A minimum of 7.5 hours per day 9am to 17.30pm with one hour for lunch, not remunerated
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 15th July 2024
- Start Date
- Monday, 22nd July 2024
Desired Skills
- Communication skills
- Problem solving skills
- Analytical skills
- Creative
- Positive attitude
- Polite telephone manner
- Strong academic record
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- F C OPERATIONS LTD
- Location
- FOUNTAIN COURT, TEMPLE, LONDON, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £22,500.00
- Posted
- Company
- F C OPERATIONS LTD
- Location
- FOUNTAIN COURT, TEMPLE, LONDON, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £22,500.00
- Posted