3rd Line Infrastructure Engineer

3rd Line Infrastructure Engineer
Hybrid - 1 Day a week in the office in Manchester

My client are seeking an experienced 3rd Line Engineer to join their dedicated technical support and project implementation teams. This is a dual role where you will divide your time evenly between providing expert-level IT support and driving process improvements through projects and automation initiatives.

3rd Level IT Support (50%):

• Act as the primary escalation point for resolving highly complex technical issues across various platforms
• Manage high-priority support tickets, ensuring timely resolution through in-depth troubleshooting and analysis
• Provide expertise as a key member of incident response teams, focused on delivering rapid solutions
• Mentor and provide guidance to junior support staff members

Projects (50%):

• Identify opportunities to enhance operational efficiency through process improvements and automation
• Collaborate with cross-functional teams on planning and executing technology upgrade projects
• Contribute to developing and maintaining comprehensive internal knowledge base documentation
• Suggest and implement innovative ideas to streamline workflows and optimize service delivery

Technical Expertise Required:

• Extensive hands-on experience with Azure and Microsoft 365 configuration, administration, and troubleshooting
• Proven expertise in virtualisation technologies and Windows Server management
• Proficiency in configuring and managing network infrastructure (firewalls, routers, switches, Active Directory)
• Skilled in Microsoft Windows deployment and administration, with proficiency in Microsoft Office suite
• Excellent analytical, problem-solving, and project management capabilities
• Keen interest in continuously expanding technical knowledge and staying updated with industry trends