IT Support Apprentice
A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the world. Will involve assisting the team in varied aspects, including device configuration, customer and IT support.
Role
- Offering both a prompt response and a proactive resolution to all support issues within the SLA
- Answering customer support calls in a timely, clear and professional manner
- Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
- Promptly escalate more complex issues to second line technical team
- Support our engineers on setting up the network within the device during installation
- Configure network details on devices (set up IP address, gateway, port forwarding etc.)
- Configure new devices to SQL database on our server
- As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network
Training
- Level 3 ICT Apprenticeship Qualification
- All training is undertaken online, through a combination of self-paced eLearning and live online classes
- Functional Skills if required
When you have successfully completed your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (eg. Level 4-6) or to progress into full time employment.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- E-CAREERS EDUCATION LIMITED
- Working Week
- Monday to Friday 9am - 5pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Sunday, 30th June 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Foreign Language Advantageous
- Fluent in English
Qualifications
- English & Maths GCSE or equivalent, grade Grade C/4 (Essential)
About the Employer
FootfallCam
FootfallCam is a technology company (founded in 2001), started by a team of experienced and passionate engineers with the vision of creating the world class products, both hardware and software to serve the global market. FootfallCam provides innovative, high technology products to customers in the UK and around the world, with offices in the UK and in the far east.
- Company
- FootfallCam
- Location
- 46 ABBOTSWOOD, GUILDFORD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- FootfallCam
- Location
- 46 ABBOTSWOOD, GUILDFORD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted