Lead Service Desk Engineer

Lead Service Desk Engineer

Sliema/Remote - Hybrid Once a week in the office

Leadership & Management, ITIL, Modern Workplace Tech

€50,000 - €70,000 + bonus + exceptional benefits

Fruition IT are recruiting a Lead Service Desk Engineer on behalf of a well reputable technology first business who are in growth mode and looking for a skilled Team Leader to help to build out a team of around 9 Service Desk Engineers located globally.

Video interviews & remote on-boarding for an ASAP start!

You will be leading and managing the team of Service Desk Engineers and overseeing the day to day operations and supporting all office IT systems. You will have responsibility

What do I need?

• Team Leadership & Management experience is a must
• Proficient in Service Delivery, Incident, Change and Problem Management
• Proven experience in managing a Service Desk Team
• ITSM processes, tools and frameworks (ITIL)
• Slack, Statuspage & Skype
• Experience of support MS Windows environment including O365/MS teams
• Fluent English language skills

What's in it for you?

• €50,000 - €70,000
• 10%-20% bonus
• Pension scheme
• Remote/Hybrid working

Apply now for a confidential discussion. We have a full job spec and marketing info for your review. Interview dates are booked for next week.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.