Job Vacancy

IT Service Desk Analyst Apprentice

Apply Now
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Azure - Level 3 Apprenticeship. Duties will include Provide first-line technical support to team members, resolving issues related to hardware, software, and network connectivity.

Role

  • Assist with the setup and configuration of IT equipment, ensuring that new and existing team members have the necessary tools to perform their roles effectively.
  • Monitor and respond to support tickets in a timely manner, escalating complex issues to higher-level support when necessary.
  • Maintain accurate documentation of support activities and solutions provided.
  • Ensure that all IT services and equipment meet quality, performance, and cost standards.

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure fundamentals qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Potentially a permanent role at the end of the apprenticeship.
 
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
All details will be confirmed at interview.
Expected Duration
1 Year 4 Months
Positions Available
1
Closing Date
Monday, 10th February 2025
Start Date
Monday, 24th February 2025

Desired Skills

  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Non judgemental

Qualifications

  • any 3 subjets GCSE, grade 4+ (A*-C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

GB GROUP PLC
GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions. With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.
Company
GB GROUP PLC
Location
The Foundation Herons Way Chester Business Park, Chester, England
Employment Type
Advanced Apprenticeship
Salary
£24,150 a year
Posted
Apply Now
Apply Now
Company
GB GROUP PLC
Location
The Foundation Herons Way Chester Business Park, Chester, England
Employment Type
Advanced Apprenticeship
Salary
£24,150 a year
Posted