Apprentice IT Service Desk Analyst

The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in a timely manner and making sure Gamma’s team can stay connected and productive online.  

The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced 1st Line IT Administrator role.

As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role.

You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:

• Build laptops and accounts and complete the IT enrolment for each new employee
  Become the first point of contact (1st line) for all IT Service requests and issues
• Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible
• To help employees in using Gamma IT systems, this could also involve training other employees
• To document interactions within the ticket management tool 
• To make sure Gamma policies and processes are being followed 

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working