IT Service Desk - Tier 1

Do you have a passion for IT, all thing technology, and love helping others?

If so and you want an employer who will support your continued learning, then this could be the role for you.

Our IT Service Desk is the fundamental enabler of our business. In this role you will be supporting internal customers at all levels of the business with their day-to-day computing and technology needs and will therefore need strong communication skills to compliment your technical skills and experience.

Note: This role is office based at our Head Office in Abingdon, Oxon.

Day to day it will be a mix of customer support, administering IT systems, managing hardware stock levels, and playing an active role in the onboarding and offboarding of staff across all departments.

There will also be projects to get involved in, so you can gain exposure to new learning opportunities and broaden your experience and knowledge.

We would love to see a good grounding in general 1st Line Support, both in person and remotely, plus a knowledge and understanding of the following:

Windows 10 & 11 support, all aspects of the OS, including antivirus, patch management

Support for mobile telephony (incl. tablets), configuration of devices using inTune is desirable

Ticket queue management

1st line ticket triage

Front office telephony support (Call centre), management of user base, changes to IVR etc.

AD, Office365 & email administration

The following would be desirable but if you don’t bring the experience don’t be put off, see them as areas you will gain exposure to and learn about.

We utilise an ITIL based service management tool for ticket management, so previous experience of ITIL would be great, as would Sharepoint On-line (365). We have a limited amount of support for Apple Macs so this would be advantageous, as would an awareness of cloud-based environments.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 800+ employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution 
• Income protection & life assurance 
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 
• Unlimited access to online training and development content via our Learning Management System 
• Long service benefits and monthly employee recognition 
• Enhanced maternity and paternity provisions 
• Flexible working environment 
• Health & Wellbeing initiatives and company funded social events 

Our values

Our approach is to work guided by our mission, vision and values.

Find a way, Be committed, Do the right thing, Keep it simple.