Infrastructure Support Engineer

Infrastructure Support Engineer

Location: Birmingham| Salary: 27-30k | Start: ASAP | On-site

Are you a tech-savvy problem solver with a passion for IT support? We're looking for an Infrastructure Support Engineer to join our dynamic IT team and play a key role in keeping our systems running smoothly!

What You'll Be Doing

• Providing 1st and 2nd line support across EMEA, troubleshooting desktops, servers, and networks.
• Managing Active Directory & Microsoft 365 Exchange - creating, maintaining, and troubleshooting user accounts.
• Resolving helpdesk tickets, diagnosing technical issues, and ensuring smooth day-to-day operations.
• Supporting Windows Server 2016, Windows 10/11, Office 365, networking, and security protocols.
• Configuring and maintaining routers, VPNs, firewalls, LAN/WAN, DHCP, DNS.
• Keeping the IT asset register up to date and ensuring all procedures are followed.
• Delivering top-notch customer service while working in a fast-paced environment.

What We're Looking For

• Experience of IT support experience in a corporate or logistics environment.
• Solid knowledge of Windows OS, Microsoft Office 365, Active Directory, and hardware troubleshooting.
• A strong communicator with excellent problem-solving skills and a proactive mindset.
• Ability to remain calm under pressure and work effectively in a team.
• Certifications like CompTIA A+, MCP, or MCSA are a plus!

Why Join Us?

• A fast-moving, supportive environment where no two days are the same.
• Opportunities to grow and up skill in cutting-edge IT technologies.
• A culture that values innovation, teamwork, and customer service.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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