Admin Support Officer - Bookings, Band 2
Job summary
An exciting opportunity has arisen for a new Part-Time Booking Team Admin Officer (30hrs pw) within the extremely busy Oncology service based at Cheltenham General Hospital.
The post-holder will play a vital role in supporting our teams of Specialist Anti-Cancer Treatment (SACT) Coordinators, when booking New, Routine and complex Chemotherapy and Treatment appointments.
Your varied role will be to inform patients of their appointments by both telephone and email; manage the inbound patient phone line, voicemails and mailboxes. Deal with copious amounts of calls and queries, and assist with various other admin related tasks to ensure the delivery of a smooth and efficient administration service to our patients.
For further detail, please read the Job Description and Person Specifications.
Main duties of the job
You must be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys communicating with patients and working in a challenging and busy environment.
You should be extremely well organised with excellent communication and time management skills.
You will be expected to use your own initiative and judgement to resolve queries, and have an empathetic, tactful and sensitive approach to dealing with occasionally difficult situations.
You should also be able to work well under pressure, closely following booking rules & guidelines, and be able to prioritise your own workload under constantly changing demands.
You will be office-based and required to sit at a desk for long periods of time.
The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems. However, full training will be provided.
About us
Our clinics are held in Cheltenham General and Gloucestershire Royal Hospitals.
You may be required to work cross-site as necessary.
Benefits of working in our Trust include:
Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service
Annual personal development reviews to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Job description
Job responsibilities
To provide administration support to the Oncology Specialist Anti-Cancer Treatment (SACT) Coordinator team in the day-to-day running of the booking office.
Manage the patient telephone line with incoming and outgoing calls, and assist with enquiries; passing on accurate messages where required.
Manage the patient inbound mailbox and Voice Mailbox to ensure all queries are answered and actioned in a timely manner.
To ensure that patients receive a supportive and responsive service tailored to their specific needs.
Assist with the recruitment of patients for the
Mobile Chemotherapy Cancer Care Unit (MCCU) in the community
Assist in the booking of simple and straightforward appointments.
Assist with the completion of clinic change forms for the provision of adequate clinic capacity.
Assist with various other admin related tasks commensurate to the role and support of the delivery of a smooth and efficient administration service to our patients.
Additional Contact:
Name: Dan Fletcher,
Job Title: Pathway Co-ordinator Supervisor-
Phone: 0300 422 3438
Email: Daniel.fletcher1@nhs.net
Person Specification
Qualifications
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- NVQ in Administration level 2 or equivalent
Experience
- Previous administration or booking office experience (or equivalent)
- Excellent communication skills. Ability to communicate effectively with all levels of staff, clinicians and patients
- Proven organisational skills and ability to prioritise workload and work to deadlines
- Minimum 1 years' experience in a hospital environment
- Understanding and previous experience in medical terminology
Skills
- Good command and understanding of English, punctuation and grammar
- Flexible team worker Motivated and innovative
- Ability to use own judgement and initiative and to follow strict guidelines
- Computer literate in MS Office packages to include: Outlook, Word, Excel etc
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
CGH
Oncology Centre, Cheltenham General Hospital
Cheltenham
GL53 7AN
https://www.gloshospitals.nhs.uk/
- Company
- Gloucestershire Hospitals NHS Foundation Trust
- Location
- Cheltenham, United Kingdom GL53 7AN
- Employment Type
- Permanent
- Salary
- £22383.00 a year
- Posted
- Company
- Gloucestershire Hospitals NHS Foundation Trust
- Location
- Cheltenham, United Kingdom GL53 7AN
- Employment Type
- Permanent
- Salary
- £22383.00 a year
- Posted