Credit Control Officer - Band 4
Job summary
We are currently seeking a person to undertake a permanent role for Credit Control and Sales ledger duties on a job share basis. This includes the pursuing of outstanding debts, maintaining appropriate debt recovery records, undertaking additional cash management functions and supporting the Senior Financial Accounting Officer.
We are looking for a good team player but also someone who can work under their own initiative, with plenty of credit control experience so they can hit the ground running.
You must also have good communication skills with an ability to stay focused on clearly defined areas of work to enable effective support to the Senior Accounting officer. Sound IT skills are an absolute essential.
This is a permanent contract based at Victoria Warehouse in the centre of Gloucester working between 14 to 16hrs / week.
Main duties of the job
The role will involve credit control on behalf of Gloucestershire Health and Care NHSFT and Gloucestershire Hospitals NHS subsidiary company. Raising of sales invoices and credit notes. Undertaking additional cash management functions and providing support to the Senior Financial officer when required.
This post will ensure that all outstanding debts are pursued and collected in accordance with Trust procedures, taking ownership and accountability for credit control activities.
To contact debtors and finding solutions to credit control issues on a case by case basis. Investigate debtor queries efficiently logging problems raised and work to ensure they are successfully resolved in the most efficient and time-effective manner.
To maintain an accurate and up to date records of reasons for non-payment of debts and actions taken to pursue the outstanding debt on a daily basis, providing reports on outstanding debt as and when required.
About us
The Financial Accounts team is based t Victoria Warehouse within the docks area of Gloucester City. The team is well established and a stable group, easy to get on with and friendly. So if you would like to be part of a team that works well together ensuring the hospitals administration function is well supported, then the Gloucestershire Shared Services Department would love to hear from you.
The docks area within Gloucester City is a great place to work from and is easily accessible by public transport with some onsite parking.
Some of the benefits of working with the Trust on a bank contract are:Gain experience of supporting/providing services within a large Trust.Have the flexibility to work hours that suit you.
Be part of a local team that supports your career aspirations and provides full training and development free of charge.
Be treated as an internal applicant if you want to apply for permanent jobs with us.
Have access to a number of benefits, including NHS Pension Scheme.Access to staff support services and staff discount benefits.
Job description
Job responsibilities
Key aspects of the Job Description :-
Credit control pro-active follow up of payment of invoices that remain outstanding beyond payment terms, including issuing of statements, standard reminder correspondence and other appropriate actions to enable debt recovery.
To work and communicate with external debt recovery agencies on challenging debtor accounts.
Raising invoices and credit notes when required on both systems
The processing of various financial transactions and maintenance of high quality records, providing a clear and robust audit trail
Month-end process for the sales ledger
Provide support to the Financial Accounts Team Leader and Head of Financial Accounts with monthly reporting (i.e. performance against KPIs)
Provide training on sales ledger systems to colleagues and customers
Provide support to the Financial Accounts Team Leader and Head of Financial Accounts to gather evidence for customers internal and external auditors.
Contribute towards the development of new or amended sales ledgers policies and procedures
Ensure work is complete, accurate and in line with financial deadlines and compliant with customers financial standing instructions/standing orders
Adhoc duties to support senior staff when required
To undertake/support regular cashiering duties including BACS recalls, Stop cheques, returned BACS and unpaid cheques
To liaise with Payroll Section regarding net pay balances to ensure that monies owed to the Trust are collected over a period of time via the Payroll System.
To provide cover to the team during annual leave/sickness.
The person will work closely with colleagues within Shared Services Dept and client organisations.
Key Skills & Attributes required
NVQ Level 4 AAT or equivalent experience
Previous experience of working in a Sales Ledger role
Previous experience of working in a Credit Control role
Knowledge of Financial Computer Systems - previous experience of using Integra is highly desirable
Knowledge and experience of Microsoft Excel with strong spreadsheet skills
Strong verbal and written communication skills sufficient to explain procedures and processes clearly and effectively
Knowledge of Microsoft Office and other standard software
Practical knowledge and understanding of general accounting principles
Ability to develop good working relationships with others at all levels within an organisation
Excellent analytical and numerical skills with the ability to manipulate large amounts of data
Ability to work with minimum supervision
Ability to manage multiple tasks and competing workload, prioritising appropriately whilst maintaining accuracy and achieving deadlines
Ability to use own initiative within defined parameters
Customer focussed with good, diplomatic telephone manner
Must be self-motivated and a pro-active team player.
Must be flexible and adaptable
Person Specification
Qualifications
- GCSE English and Maths or Equivalent
- NVQ Level 4
Experience
- Appropriate experience as a credit controller
- Customer focused with good, diplomatic telephone manner and ability to resolve issues
- Previous experience of working in a sales ledger role
Knowledge / Skills
- Knowledge and experience of Microsoft Excel, with strong spreadsheet skills
- Knowledge of Microsoft Office and other standard office software
- Practical knowledge and understanding of general accounting principles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Victoria Warehouse The Docks
Gloucester
GL1 2EL
https://www.gloshospitals.nhs.uk/
- Company
- Gloucestershire Hospitals NHS Foundation Trust
- Location
- Gloucester, United Kingdom GL1 2EL
- Employment Type
- Permanent
- Salary
- £25147.00 - £27596.00 a year
- Posted
- Company
- Gloucestershire Hospitals NHS Foundation Trust
- Location
- Gloucester, United Kingdom GL1 2EL
- Employment Type
- Permanent
- Salary
- £25147.00 - £27596.00 a year
- Posted