Senior Technical Services Engineer

Ref: 698

Role: Senior Technical Services Engineer

Salary: £40,000

Located: Sheffield

Hours:- Monday to Friday

Our client is seeking a highly skilled and experienced Senior Engineer to join their dynamic, close knit team. As a Senior Engineer, you will play a critical role in delivering top-tier IT solutions to their clients, ensuring the highest standards of service and support. Your technical expertise, problem-solving abilities, and leadership qualities will be essential in helping drive the success of their projects and maintaining their reputation for excellence of support services.

Key Responsibilities:

• Technical Leadership: Provide expert guidance and mentorship to junior engineers, fostering a collaborative and innovative work environment.
• Escalated Client Support: Serve as a point of contact for key clients, addressing their technical needs and ensuring timely resolution of escalated issues.
• System Design and Implementation: Play a leading role in the design, implementation, and optimization of IT infrastructure and systems for clients, including network architecture, server deployment, telephony and cloud solutions.
• Project Management: Oversee and manage complex IT projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Continuous Improvement: Identify opportunities for process improvements, recommend best practices, and implement innovative solutions to enhance service delivery.
• Security Compliance: Ensure all IT systems and processes comply with relevant security standards and regulations, safeguarding client data and infrastructure.
• Documentation: Maintain comprehensive documentation of systems, processes, and procedures to support knowledge sharing and continuity.

The successful candidate:

• Education: Ideally degree educated in Computer Science, Information Technology, Business or related field. Advanced certifications (e.g., CCNP, MCSE, AWS Certified Solutions Architect) are highly desirable.
• Experience: Minimum of 5 years of experience in IT infrastructure, network administration, and system design, preferably within an MSP environment.
• Technical Skills: Proficiency in a wide range of IT technologies, including Windows and Linux server environments, virtualization (VMware, Hyper-V), networking (Unifi, Zyxel, Draytek), and cloud platforms (AWS, Azure, 365).
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues and implement effective solutions.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role. 

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.