2nd Line IT Support

Job Title: 2nd Line Support Technician

Location: Hove

Salary: £28,000 -£33,000 - We are booking interviews next week! Please call or email for a slot

Must hold a full UK driving licence

Key Skills: Cloud Solutions (Microsoft Office 365, Azure) Storage Solutions (NAS, SharePoint) Virtualisation Technologies (VMWare, Hyper-V) network technologies (Firewall, Switches, Routers, Wi-Fi)

We are seeking an experienced and enthusiastic individual to join our expanding service desk team in Hove. The successful candidate will become a crucial member of our service desk, with opportunities for career advancement.

About Us:

Viper IT, an established IT provider since 2001, serves a diverse range of local and international clients in a dynamic, ever-evolving environment. We are looking for an experienced and enthusiastic individual to join our expanding service desk team in Hove. The successful candidate will play a crucial role on our service desk and will have opportunities for career advancement.

The Role:

So, what will you be doing as a 2nd Line IT Support Technician?

• Manage and oversee multiple tickets and projects.
• Provide technical support within the team and handle 2nd line tickets and projects.
• Maintain and update IT documentation.
• Meet and exceed SLAs.
• Communicate effectively with both customers and staff.
• Report directly to and collaborate closely with the senior management team.
• Primarily an office-based role with some onsite work as required.
• Occasional opportunities for overtime available.

2nd Line IT Support Technician

• Ability to work independently and collaboratively within a team.
• Proven experience managing multiple tickets and incoming requests in a high-pressure environment.
• Exceptional customer service skills with strong engagement abilities.
• Experience in 2nd Line Service Desk support.
• Proficiency in Microsoft technologies, including Active Directory, Windows Server, DNS, DHCP, and NPS.
• Knowledge of network technologies such as firewalls, switches, routers, and Wi-Fi.
• Experience with cloud solutions, particularly Microsoft Office 365 and Azure.
• Familiarity with storage solutions like NAS and SharePoint.
• Experience with virtualization technologies such as VMware and Hyper-V.
• Competence in Remote Monitoring and Management (RMM) tools.
• Proficiency in Professional Services Automation (PSA) management.
• Experience with document management systems is preferred.

My client is eager to fill this position as soon as possible. If you have the skills, passion, and drive to excel as a 2nd Line Support Technician, this is the opportunity for you!

If you are interested in joining a well-established, globally recognized organization and working with experts in their field, apply now to become our next 2nd Line IT Support Technician!

How to Apply:

This really is a fantastic opportunity for 2nd Line Support Technician If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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