IT Support Technician

Job Role: IT Support Engineer
Location: Sheffield
Salary: £39,921.92

We are seeking a dedicated IT Support Technician to join our team at GFSL

Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.

The GFSL IT department are looking to recruit an IT support Technician who has previously worked in support and can communicate well with end users of all levels and who loves to get stuck into a project that will involve learning new skills and being proactive before support issues occur. Project work could require some travel to help manage a role out and support a seamless go live.

This is a role that is made up of several key skillsets:

• First line support for IT issues including:
  • Basic how to questions
  • Problem solving
  • Making sure all new starters get the relevant IT kit before they start
  • Completing forms for the creation and deletion of users
  • License management
  • Being the face of IT to the end users
  • Managing issues that may occur and work with MOJ IT contacts to resolve
  • Supporting the Sheffield office for IT issues
• Mobile Device Management Software (Soti)
  • Be the main point of contact for support issues with Android Tablets
  • Develop the Soti environment to benefit the business by understanding what it can do and what we could improve
  • Manage any changes needed to the Soti environment
• Asset management
  • Ordering of all accessories needed for the business from various sources
  • Logging all new IT into the asset system
  • Maintaining the asset register so its always up to date and each person's equipment log is accurate.
  • Profiling and resetting both android tablets and Apple iPhones
  • Postage of new or replacement assets to staff
• Project work
  • Working as part of a project team to help introduce new assets or systems to the business when needed.

Explore a varied and rewarding career at GFSL.

Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.

Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.

You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress and explore facilities careers where you can make difference.

GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more.

Pride In People.
We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.
We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all.
We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.

GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more.

Pride in People - Do the Right thing - One Team
An ISO 9001 Certified Company