IT Technician

Our client is looking for an experienced IT Technician to join their growing multi-brand business.

Working as part of the internal IT team providing 1st, 2nd and 3rd level end user support from desktop to major applications and infrastructure along with system support on our internal and external owned infrastructure across multiply countries and offices. Manage, support design and deliver of end-to-end solutions, using a variety of Microsoft cloud, connectivity and third-party solutions and/or partners.

The ideal person will be highly resilient, able to remain calm and stable under pressure and have excellent interpersonal skills to provide support for our internal end users and applications investigating troubleshooting & resolving issues.

Job Purpose:

• To provide 1st, 2nd and 3rd Level end user and system support
• Communicating with the users needing support will be either direct, remote access, e-mail or by the telephone
• Set up & Support clients with applications such as Microsoft 365
• Install and administrate servers, laptops and PCs including operating systems and applications
• Working and managing, when necessary, with 3rd party support suppliers and contractors to fulfil company requirements and projects
• Perform system backups and recovery
• Configure and maintain the company's end points and operating systems to comply with corporate polices
• Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective
• Resolving technical problems as they arise
• Maintaining the security and integrity of the company's IT systems.
• Maintain accurate departmental / client records, including hardware assets and software licenses
• Ensure that software license terms are not breached

Experience & proven hands-on knowledge:

• Managing end users (includes MACD; move, add, change & delete) with local PC configurations
• Understand and working knowledge looking after LANs, WANs WLANs.
• Configuring DHCP and DNS
• Understand the setup and maintenance of network cabling and rack design Including the configuration of switches and routers
• Excellent Communication skills
• Desktop Support
• Laptop/PC builds
• Android / iOS Tablet & mobile phone deployments
• Experience of helpdesk ticket system
• Microsoft Windows 10/11 /Microsoft Office Support / Microsoft Office365 SharePoint Administration & Support / Microsoft Office 365 Administration / Microsoft Intune (Endpoint Manager / Microsoft Entra (Azure AD)
• Troubleshooting Printers & Internet connectivity
• Network design and implementation including Installation of CAT 6 networks (installing structured cabling)
• Natural aptitude for troubleshooting and problem solving, with the ability to resolve network issues of varying complexity

Qualities and Skills Required:

Excellent written and spoken English

Commercial awareness

Good administration, planning and organisational skills (to work to deadlines and prioritise own workload). Change, Incident & Problem management.

Highly focused on attention to detail and quality orientation

Creative and lateral thinking, idea generating for process improvement and able to implement

Ability to work on multiple tasks in isolation and within a team

Highly resilient, remaining calm and stable under pressure

Excellent communication and interpersonal skills

A positive and proactive attitude

A flexible approach and enthusiastic manner

Willing and able to travel to other locations when required

Identifies new areas and business processes where Office 365 could be deployed while developing and manages an auditing process for the Office 365 ecosystem for both internal and external customers

Package:

Up to £31,000 + Package + Benefits

Benefits:

Employee discount

Free parking

Health & wellbeing programme

On-site parking

Store discount

Working hours Monday to Friday (9am to 5pm)

Role requres a drving licence

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