IT Service Desk Analyst

Why Greencore?

We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties.

We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work.
Why not come join us?

What You'll Be Doing:


As an IT Network Engineer, you will play a crucial role in implementing and maintaining our organization's network infrastructure across multiple sites. Your responsibilities include:

• Configuring and optimizing Cisco networking devices, such as routers, switches, and wireless controllers. Managing Cisco Identity Service Engine (ISE), ensuring secure access and authentication
• Overseeing network security through firewalls, implementing LAN/WAN solutions, and optimizing Quality of Service (QoS) parameters
• Administration of various technologies, including DHCP, IP Address Management (IPAM), Umbrella, and WLAN components
• Collaborating with cross-functional teams, you will integrate technologies like Active Directory, Citrix Netscalers, Azure AD, and Office 365.
• Virtualization is a key aspect, and your proficiency with VMware and virtual servers will be essential for maintaining an efficient and scalable network infrastructure
• Monitoring network performance is integral, and you'll utilize tools such as Zabbix and Logic Monitor to ensure optimal functionality

What we're looking for:

• Proven experience in configuring and maintaining Cisco networking equipment, including routers, switches, and WLAN components.
• Expertise in Cisco Identity Service Engine (ISE) for secure access and authentication
• Proficiency in managing firewalls and implementing LAN/WAN solutions
• In-depth knowledge of DHCP, IPAM, Umbrella, and Quality of Service (QoS).
• Hands-on experience with Active Directory, Citrix Netscalers, Azure AD, and Office 365 integration
• Familiarity with virtualization technologies, including VMware and virtual servers.
• Strong understanding of network monitoring tools such as Zabbix and Logic Monitor.
• Ability to collaborate effectively with cross-functional teams and adapt to evolving technological landscapes
• Must hold a full UK Driver's license (occasional site visits)

What you'll get in return:

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.