Apprentice - IT Support / Technician
Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!
Role
Role Summary:
An exciting opportunity to join our IT department based in Sunderland.
Working in our busy IT department and supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues both hands on via remote access, via remote management scripting software and over the telephone.
Key Responsibilities:
- Troubleshooting and resolving everyday hardware/software problems, dealing with end user queries including but not limited to printing, firewall, software, hardware, LAN/WAN, DNS and routing issues
- Supported rollout and management of new software and upgrades/patches
- Management of Active Directory Users & Computers & associated technologies
- The provision and monitoring of Antivirus protection and the removal of threats
- Email account management supporting Office 365, POP3, SMTP & IMAP protocols
Training
- Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship
- Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job
- You will work towards a Level 2 Customer Service Apprenticeship
- We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- HAYS TRAVEL LIMITED
- Working Week
- Days and shifts are to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 31st May 2025
- Start Date
- Monday, 4th August 2025
Desired Skills
- Communication skills
- Passion for Travel industry
Qualifications
- GCSE GCSE or equivalent, grade 4 - 9 (Essential)
About the Employer
HAYS TRAVEL LIMITED
Our head office is home to over 500 employees and is the hub of our activity.
- Company
- HAYS TRAVEL LIMITED
- Location
- Gilbridge House, Keel Square, Sunderland, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- Competitive
- Posted
- Company
- HAYS TRAVEL LIMITED
- Location
- Gilbridge House, Keel Square, Sunderland, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- Competitive
- Posted