Helpdesk Manager

Helpdesk Manager
London
Up to £50,000 per annum

We are seeking a highly organized and motivated Helpdesk Manager to join our clients in London. This is an exciting opportunity for an experienced professional to manage our CAFM (Computer-Aided Facilities Management) system, ensuring smooth scheduling, processes, and work order management across our facilities.

Key Responsibilities:

• Manage and oversee the day-to-day operation of the CAFM system, ensuring all work orders are correctly scheduled and processed.
• Collaborate closely with the helpdesk to ensure the efficient logging, assignment, and completion of work requests.
• Ensure onsite teams are effectively driving the completion of work orders and meeting deadlines.
• Analyze performance metrics and reporting to improve processes and drive service improvements.
• Communicate clearly and effectively with internal teams, contractors, and stakeholders to ensure smooth operations.
• Identify and resolve any operational or scheduling issues quickly and efficiently.

Key Requirements:

• Proven experience in CAFM management, ideally within a facilities or property management environment.
• Strong experience with helpdesk operations, scheduling, and process management.
• Excellent communication skills, with the ability to liaise effectively with onsite teams, management, and clients.
• Ability to drive efficiency, work to deadlines, and manage multiple priorities.
• Strong problem-solving skills and a proactive approach to improving processes and systems.

If you are an experienced CAFM Manager with a passion for delivering high-quality service, we would love to hear from you.

This role offers a competitive salary of up to £50,000 per annum and the opportunity to work within a dynamic and fast-paced environment in London.

If this sounds ike something you have been looking for, click APPLY or email your CV over to Alys at HVAC