IT Support Technician

Are you an IT professional looking to make a significant impact within a dynamic organisation? This role offers the chance to shape and enhance the technological landscape for a dedicated team.

Role Overview:
This pivotal position involves managing the day-to-day IT operations for approximately 30 staff across two sites in Manchester, with a limited number working from home. The successful candidate will be instrumental in upgrading and introducing new hardware, ensuring seamless software updates and improvements, and leading the migration from external IT support to an in-house resource.

Key Responsibilities:
- Oversee IT operations for two Manchester sites, ensuring smooth functionality for all staff.
- Upgrade and introduce new hardware to enhance operational efficiency.
- Lead the migration process from external IT support to an internal resource.
- Implement and manage software updates and improvements.
- Ensure robust cyber security measures are in place.
- Utilise Microsoft 365 or equivalent tools to optimise productivity.
- Collaborate with an external marketing company for limited website improvements.
- Develop and implement case management systems.
- Standardise systems, branding, and setup across all networked computers.

Skills & Experience Required:
- 5 years+ experience in IT management, preferably within a similar-sized organisation.
- Strong knowledge of hardware upgrades and software improvements.
- Experience in migrating IT services from external to internal resources.
- Proficiency in cyber security protocols.
- Familiarity with Microsoft 365 or equivalent platforms.
- Ability to collaborate effectively with external partners.
- Experience in implementing and developing case management systems.
- Strong organisational skills to ensure uniform systems and branding across the network.

Benefits:
- Influence the technological direction of a forward-thinking organisation.
- Work within a supportive and collaborative environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.

This role is ideal for an IT professional eager to take on a challenge and drive technological excellence. If you possess the skills and experience outlined above, this could be the perfect next step in your career.